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Experienced Business Operations Manager

New Braunfels, TX

your.email@example.com
111-222-3333
www.your-website.com

Summary

Extensive experience in business operations management including sales, marketing, production, warehousing, administration and related management functions. An energetic individual that maintains a positive attitude and strives for successful company management practicing and teaching effective team applications and procedures through communication, responsibility, accountability, and leadership. 
 
Specialties: 
Because of ability to adjust to various environments and learn new skills quickly, have often been called upon to start new operations.

Work Experience

Administrative and Management Support

JDI and Company, New Braunfels, TX

Jan 2011Current

Provide support for Senior Management looking to evolve from their current status-quo management practices. Assist in the implementation of new policies. Recruit individuals and train a qualified staff to build and maintain the success of the business.

Management Support

ABC Services & Foxfire Farm, Clay, MI

Jan 2010Dec 2010

Provide administrative support via internet and cellular communications. Investigate, mediate and resolve customer complaint calls and letters. Prepare customer agreements from on location technician contact to accelerate processing and increase customer service. Oversee next day routes for highest efficiency. Observe GPS tracking status of fleet and provide time management reports of employees. Compose and publish weekly email advertising for all divisions. Cost analysis of company contracts and recommend improvements. Generate and maintain accuracy of company documents, forms, publications, reference manuals, and sales storyboards. 
Achievements: Successfully produced in-home management support position with proven effectiveness. Developed home office procedures to progress toward projected company franchising.

General Operations Manager

ABC Services & Foxfire Farm, Clay, MI

Jan 2007Dec 2007

Oversaw all business activities that initiate continued customer relations, command quality of service and maintain highest company standards for eight divisions. Supervise five department managers and a support team averaging seventy to one hundred employees. Resolved customer and employee concerns and complaints. Researched and negotiated purchase agreements for supplies and equipment. Maintained storyboards and procedure manuals for effective and consistent marketing skills of customer support team. Composed and published email marketing articles for all divisions. 
Achievements: Designed proactive response to customer complaints and implemented procedures for investigation, mediation, and problem resolution. Created and maintained customer information letters, agreements and maintenance plans. Minimized expenses and increased communication by implementing the availability of all support materials on network. 
 
Professional Experience Continued

Administrative Manager

ABC Services & Foxfire Farm, Clay, MI

Jan 2006Dec 2006

Developed and maintained all aspects of accounting and legal communications including: accounts receivable; accounts payable; human resources; insurance; licensing and certifications; profit and loss; and cost management. Evaluated and resolved outstanding delinquent accounts. Supervised technicians, customer support, and retail staff. 
Achievements: Converted manual accounting systems and payroll to QuickBooks. Instituted new filing system increasing fleet productivity. Compiled contact information and service archives into Access Database assisting in the establishment of networked customer support system. Created an evaluation for monthly/weekly accounts to monitor consistent service calls. Implemented publication: News of the Day, updating employees of company-wide events, meetings, promotions, rules and regulations.

Customer Support

ABC Services & Foxfire Farm, Clay, MI

Aug 2005Dec 2005

2005 
Customer marketing, sales, routing, and invoicing. Cash reconciliations and closing responsibilities. Team player within a staff of seven.

Assistant to Oakland County Public Administrator

Paul E. Dufaut, P.C, Royal Oak, MI

2003 2005

Performed administrative support for fiduciary and guardianship clients. Processed court documents and client records. Maintained company and client bank accounts, accounts receivable and payable within QuickBooks program. Update billing hours, client contact information and call history in Access database. Acted as liaison for medical and dental insurance claims; researched housing placements; organized outsourced property management services, personal shoppers, and community services. 
Achievements: Initiated additional business income from outsourcing QuickBooks accounting and property management services including: accounts payable, rental collections, data entry, reconciling, and monthly reports for nine real estate and legal professionals.

Owner and operator of successful home services company

Blue Water Reflections, Clay, MI

1991 2003

Managed business operations of an interior and exterior home improvement, decorating and design service, portraiture; and event planning. Supervised staff of ten; scheduling and routing; customer support; marketing and advertising. Performed general office administration including: bookkeeping, estimates and invoicing, payroll and account reconciliations.

Manager of a full service and coin operated auto wash

Cleanspray Car Wash, Westland, MI

1990 1991

Responsible for daily business operations including customer and employee relations, human resources, daily sales, petty cash, inventory and supply orders. 
Achievements: Increased sales 28% within one year by incorporating sales training techniques and weekly incentives for greeters. Acquired a positive work environment through team cooperation and rewards program.

Manager of Warehousing and Distribution

Silwick Inc, Livonia, MI

1987 1990

Managed daily production and warehousing for an independent sales company. Supervised thirty designers, sales support, warehouse, and production staff. Provided training and support for over 150 independent representatives. 
Achievements: Reduced shrinkage, damage and obsolescence of inventory by 30%. Improved productivity among designers with team approach to obtaining inventory for production. Established inventory control monitoring to increase availability and decrease distributor reselection calls due to unavailability of product. Developed a product awareness program for distributors including in-house displays and photographic sales tools. 
 
Professional Experience Continued

Sales Associate

Clyde's Carpet, Southfield, MI

1985 1987

Provided customer service, interior design and on-site recommendations for retail and commercial floor coverings. 
Achievements: Earned Senior Sales Award three consecutive months and overall seven times in eighteen month period. Created substantial contractor accounts through real estate and rental agencies.

Retail Design Associate

Art Van Furniture, Warren, MI

1983 1985

Provided knowledgeable customer service and sales guidance to customers. Key player in every stage of assisting customers and processing orders to coordinate delivery. Designed and maintained showroom resulting in superior exhibits and exceeding industry standards. 
Achievements: Awarded three top sales certificates within staff of fifty-one sales associates. Certified in product knowledge through seven manufacturers; Basset, King Coil, Bernhardt, Broyhill, Hancock, Baker and Thomasville.

Contract Photography Sales

DeHarde Photography's Wedding Elegance, Royal Oak, MI

1981 1983

Full service portrait studio photographer. Generated and organized onsite photography contracts and portrait package sales for executives, weddings, schools, sports activities, events, dance schools, and organizations. 
Achievements: Contracted and represented company on television's Kelly & Co Wedding Extravaganza for two years. Managed full studio operations for eight months during absence of both owner/managers.

Assistant Bookkeeper

Rockford Chain Company, Utica, MI

1979 1981

Provided office management functions including: accounts payable, accounts receivable, customer service, payroll, employee benefits and records. Maintained company catalogs and client files.

Administrator to Boat and Slip Sales Manager

Emerald City Harbor, Saint Clair Shores, MI

1978 1978

Processed contracts, Secretary of State forms and loan documents for boat and trailer purchases; maintained inventory and advertising for used boats division; acted as Public Relations for boat shows and event planning.

Education

Business Management

Lawrence Technological University, Southfield, MI

19801982

Marketing/Management Curriculum

Macomb Community College,

19781980

College Preparatory

Lakeshore High School,

Skills

Microsoft Access, Excel, Word, QuickBooks, and Adobe InDesign CS. H&R Block Tax Certification.

Additional Information

Extensive experience in business operations management including sales, marketing, production, warehousing, administration and related management functions. Because of ability to adjust to various environments and learn new skills quickly, have often been called upon to start new operations. An energetic individual that maintains a positive attitude and strives for successful company management practicing and teaching effective team applications and procedures through communication, responsibility, accountability, and leadership. 
 
Highlights of Expertise: 
* Adept at sizing up situations, analyzing facts, and developing alternative courses of action in order to achieve and even exceed desired results 
* Experienced at delegating authority and motivating others to ensure efficiency and productivity 
* Highly adaptable to unconventional/alternative settings and situations 
* Perform well in fast-paced environment and high stress situations 
 
* Extensive supervisory abilities, deal equitably with all levels 
* Demonstrate ability to make quick and accurate decisions 
* Excellent verbal and written interpersonal and communication skills 
* Ability to elicit interest, enthusiasm, drive and energy using a common sense approach to establish highly productive workforce 
* Excel in customer relations and employee training 
 
* Practiced at managing multiple responsibilities simultaneously 
* Ability to ensure projects are accurate and timely 
* Effectively provide administrative support to all functional areas of business operation 
* Organized and detail-oriented with exceptional research skills 
* Establish priorities budgeting time and money
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