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Your Name

Sr. Computer Systems Analyst

Stafford, VA

your.email@example.com
111-222-3333
www.your-website.com

Work Experience

Sr. Computer Systems Analyst

Maintech, Manassas, VA

Aug 2010Dec 2011

Provide Team Leadership skills in setting objectives, developing and implementing solutions. 
-Assign logon scripts and create user share drives. 
-Ensure laptops adhere to security requirements for export control of software and all HDD's are encrypted by the latest security standards. 
- Monitor and review hardware requirements and provide upgrade requirement feedback. 
-Installation and configuration of Laptops, Desktops and Work Stations 
- Review hardware and software requirements and purchase necessary upgrades to maintain network 
-Troubleshoot and repair computers, laptops, servers, desktops, cables, printers and other computer devices. 
-Perform Hardware swaps and upgrades to include, motherboards, memory, HDD's, GPU's. 
-Performed data migration and backup for multiple systems. 
-Account administration using AD and DRA. 
-Create, edit, and delete user accounts in Active Directory. 
-Use programming tools such a Perl Script for data port security. 
-Force software packages and updates using SCCM. Or install necessary software and updates. 
-Use remote desktop, SCCM, Dameware and other various products to troubleshoot and resolves problems remotely. 
-Maintain asset tracking systems to ensure accountability of hardware and software. 
-Perform SMS backups via tape backup and Symantec Backup tools. 
-Maintain and install computer peripherals to include, printers, scanners, and various other computer components. 
-Account management such as: resetting passwords, unlocking accounts, and modifying user groups. 
-Review Remedy Tickets and resolve those necessary or forward to appropriate supporting units. 
-Working in XP, Vista and Windows 7 environment with Windows Server 2008

Sr. Network Administrator

Drug Enforcement Agency, Quantico, VA

Feb 2010Jul 2010

Create, edit, delete user accounts in active directory for users and students for the DEA 
- Perform server and network maintenance 
- Run routine backups of storage servers and domain controllers 
- Installation and configuration of network hardware to include switches, servers, proxies and others 
- Monitor and maintain Bluecoat proxy filters and settings 
-Analyze and review network monitoring tools and make changes or corrections based on findings. 
- Setup and configured WAP's and ACS client for wireless network connectivity 
- Create, edit, delete security groups and organizational units within active directory 
- Monitor and enforce group policy for network security and filtering for users 
- Review network hardware and software requirements and purchase necessary upgrades to maintain network 
- Work with ISP's and 3rd party Vendors to establish upgraded connections to DNET for more secure connections. 
- Troubleshoot and repair computers, servers, switches, cables, printers and other computer devices. 
-Maintain and install computer peripherals to include, printers, scanners, and various other computer components.

Quality Assurance/Team Lead

TekSystems, Martin, WA

Jun 2009Jan 2010

Responsible for deployment upgrades to Andrews AFB, Bolling AFB, and Pentagon to Windows Vista, estimated at 22,000 users. 
- Worked closely with VIP's and DV's providing customer service, maintaining excellent military and civilian relationships. 
- Subject matter expert, assisting other technicians and providing guidance in day to day operations 
- Very Versatile working as a team lead, team member, and independently on various tasks to include deployment upgrades as well as Desktop Support. 
- Working as a QA Rep ensuring all systems were compliant with Air Force Policy and requirements, identified systems that were non compliant and coordinated upgrades if necessary. 
- Upgraded 1000+ machines on the AFNCR domain and USAF domains providing support for Military and DoD civilians 
- Troubleshoot critical errors such as "black screens" and "blue screens." Resolved issues with restoration procedures 
- Extensive knowledge of Active Client and CAC readers and other types of devices. 
- Coordinate with units (i.e. System Administrators and Engineering) to resolve complex issues that users may have, to include software and driver support problems 
- Process multiple trouble tickets daily on Remedy and resolve issues in a timely and effective manner. 
- Ensure PC's are operating on appropriate Symantec client servers (i.e. Blue Moon) 
- Perform Hardware swaps and upgrades to include, motherboards, memory, HDD's, GPU's. 
- Resolved issues with customer emails, ranging from the exchange servers to local account setups. 
- Performed data migration and backup for multiple systems. 
- Extensive experience with multiple software and applications both military and civilian grade.

Client System Administrator

United States Air Force, Washington, DC

Jun 2003Jun 2009

Printer setup, configuration, print sharing, network printing 
- Troubleshooting hardware faults and software errors. (Black Screens and Blue Screens) 
- Laptop setup and configuration. CAC VPN, Conman, ICA clients 
- Manage and maintain network infrastructure and connectivity for over 140 plus workstations. 
- Team Lead 30+ personnel, directing operations where needed. 
- Daily experience working with and supporting users in a Windows Server 2003 Enterprise Active Directory environment 
- Upgrade and install necessary hardware or software to meet today's fast paced needs. 
- Monitor scheduled maintenance and alerts and make the necessary and assist users as needed. 
- Provided technical and end-user support for commercial PC operating systems, and/or custom applications. 
- Inventory user equipment/accessories, send/receive replacement computers/parts and update the database to reflect the status and resolution of any user problems. 
- Troubleshoot, diagnose and resolve PC software/configuration problems. 
- Assist with basic account management such as: resetting passwords, unlocking accounts, and modifying user groups. 
- Set up and redesigned of LAN to include stand alone kiosk stations. 
- Customer Service skills and experience explaining technical concepts and procedures to non-technical users. 
- Able to leverage other network management tools in the identification and response to security incidents and faults 
- Reporting network operational status by gathering, prioritizing information, and managing projects, and providing statistical information upon request in relation to network activities 
- Work effectively with cross-functional teams to define technical requirements and identify and resolve technical issues. 
- Provide Team Leadership skills in setting objectives, developing and implementing solutions.

Education

Bachelor of Science in Aeronautics

Embry Riddle Aeronautical University,

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