SUPER RESUME
< Back
Edit this resume to make it your own!

Your Name

Director, IT Project Management, Information Technology

Basking Ridge, NJ

your.email@example.com
111-222-3333
www.your-website.com

Summary

Experience includes over 15 years in Program/Project Management and IT Solution Management and Software Delivery. Expertise in successfully managing the entire project life-cycle for Information Technology projects. Expertise in Business Relationship Management. Manage and direct large teams globally/virtually as well as workforce management. Sr. Management and Director level.

Work Experience

Director, IT Project Management, Information Technology

UNITED HEALTH GROUP

2011Current

  • Supply and Demand Management
  • Manage the Supply and Demand Pipeline for new technology innovation projects
  • Oversee Innovation R&D Governance Committee to ensure process's and protocols for new ideas are adhered to Oversee the project intake estimation process for project funding review and budget approval
  • Advocate new initiatives as a partner to the business
  • Manage the technology project budget and resource staffing plans including staff augmentation both onshore and offshore
  • IT and Business Relationship Management
  • Manage the relationship between IT and business to ensure technology solution roadmaps align to overall business vision
  • Partner with business and IT to identify technology gaps and determine solution needs
  • Develop balanced process's between IT and business to optimize sharing infrastructure/solution environments for both software development and testing as well as executive demos and showcases
  • Technology Solution Delivery Management
  • Oversee the planning and implementation of technology solution delivery to internal and external customers
  • Oversee the software development life-cycle process and agile software delivery methodology
  • Performance and Talent Management
  • Manage direct reports and provide performance evaluations and merit reviews
  • Mentor and coach staff to develop skillsets and expertise and promote positive leadership to develop a strong talented workforce
  • Promote organizational goals and support company goals

Manager, IT Project/Release Management, Information Technology- (Telehealth/Telemedicine)

UNITED HEALTH GROUP

2010 2011

  • Managed the technology delivery Release Management Team and provided strong leadership, guidance and teachings for team growth and independence
  • Worked collaboratively with all functions including Enterprise Program Management (EPMO), Application Software Development, Infrastructure/Network Engineering, Enterprise Architecture, Information Security Risk Management, Support and Operations to successfully deliver new and/or improved products and technology services to customers
  • Managed the Release Calendar/Schedule quarterly, warranty and emergency technology releases
  • Oversee the change management process for new solution releases and technology changes to applications, infrastructure and services
  • Oversee and managed integrated project plans and deployment plans with technology integrations across multiple platforms and services
  • Ensured agile teams both onshore and offshore were adequately staffed and focused on the prioritized work streams/user stories
  • Directed and monitored work efforts on a daily basis to ensure early detection of potential risks and issues for proactive mitigation
  • Ensured required Quality Assurance (QA) testing, User Acceptance (UAT) testing, Security Penetration testing and public key algorithm security (RSA) testing were performed prior to production deployment
  • Ensured obligatory approvals and signoff's were obtained prior to production releases for compliance
  • Managed and tracked key project milestones and provided weekly executive-level and project team level status reports 
  • Ensured service level agreements (SLA's) were established and adhered to for problem and incident management
  • Ensured appropriate support and operations teams were established, trained and operational prior to production releases
  • Ensured end-user communications and training plans were developed and implemented

PROJECTS Telehealth solutions with Telemetry devices and Telepresence, Telemedicine for stroke, Healthcare Cloud Portal for technology services with unified communications for physicians and consumers.

HP Global IT Manager/Program/PMO Manager, Information Technology- (HP-Legal)

HEWLETT PACKARD

2008 2010

  • Global IT Manager (Level 4)
  • Apart of the Director-Level Leadership team to establish best practices, align business and IT strategy, develop high performing workforce and effectively manage IT costs and revenue
  • Report to IT Director who reports to the CIO
  • Manage CIO metrics, dashboards and scorecards
  • Manage top IT CIO projects with direct revenue benefits over 10M
  • Manage department budget (cost of the workforce, salaries, travel expenses, bonus plans)
  • Lead and Manage a team of 10 direct reports and 300 project resources including developers/engineers, project managers, business analysts, quality assurance testers and operational support
  • Manage employee appraisals, performance plans and goal settings
  • Manage Capitol Expenses, Software Licensing and Consulting Budgets
  • Manage the procurement process and vendor management
  • Manage 3year Strategic Road Map for IT Solution Delivery
  • Manage IT Operations to keep support and operations costs low. Reduced support trouble tickets by 30%
  • Program Manager/PMO Manager
  • Manage the Project Management Office (PMO) and the Plan of Record (POR) for HP Legal Business Unit
  • Partner with the legal business to prioritize and manage business requirements and implement solutions to improve business processes and reduce costs
  • Manage key performance metrics including on-time project phase completion, overall project completion, and budget targets
  • Ensure projects are prioritized and delivered on-time, in scope and within budget
  • Manage large-scale enterprise-wide programs across IT with over 6M dollar budgets

PROJECTS: Electronic Records Management, Intellectual Patent Management, Electronic Evidence Repository, Privacy Model Tool, Ethics and Compliance. Legacy system retirements and data migrations.

HP Global Project Manager/Release Manager, Information Technology- (HP Financial Services Division)

HEWLETT PACKARD

2005 2008

  • Global IT Project Manager
  • Managed and delivered global technology projects for HPFS Sales, Leasing and Asset Management Organization
  • Evaluated business processes and provided solutions to improve efficiency and increase revenue potential
  • Managed business requirements for new and existing systems
  • Managed project risks and implement appropriate mitigation plans
  • Led Business Process Managers in application certification process and end-user training strategy
  • Managed and prioritized system enhancements and system defects for repair and re-deployment
  • Developed system access process in compliance with technology audit standards
  • Managed knowledge-transfer to the operational support teams to ensure adherence to service-level agreements
  • Global IT Release Manager
  • Managed and maintain HPFS technology release/deployment plans and schedule
  • Managed development teams, QA teams, infrastructure and support teams to ensure on-time software delivery
  • Ensured required SOX artifacts are obtained
  • Implement release standards for release execution, change management, monitoring and control

PROJECTS: Application Implementations/Deployments: Financial Leasing/Payment Gateway (.NET Web Services), Merger and Acquisition Tool, customization and implementation SalesLogix, Plumtree Portal, Business Process Management Tool, Electronic Data Invoicing, Infrastructure/Data Center Consolidation and Business Objects to create scorecard-dashboard metrics. Business Process Implementations/Improvements: Managed HPFS Sales opportunities Funnel Management process. Implemented first standard global opportunity management and marketing Sales Toolkit. Migrated regional CRM applications into a single-global platform and converted country-level processes into global processes to improve consistency and efficiency.

Global Program/Project Manager, Information Services/Professional Services

PREBON YAMANE

2002 2005

Reported directly to the CTO, directed, managed/implemented large projects in a medium-large Brokerage firm
  • Defined, implemented and managed standards for project management office (PMO,) performance metrics, budget tracking and adherence, change management, time/project reporting, portfolio management, knowledge management, deployment procedures / processes, ongoing support and maintenance processes
  • Managed business model transformation from solely technology development/delivery to professional services and support
  • Effectively managed project scope, completed projects on time, within scope and within budget using PMP methodology
  • Ensured business requirements are properly gathered to ensure quality deliverables
  • Managed development projects utilizing the Software Development Life Cycle (SDLC) process
  • Developed and implemented pre/post deployment change management policies and procedures for scope change, product/service change, defect repair and/or enhancements
  • Developed incident management procedures (escalation and problem resolution management)
  • Effectively managed clients expectation, developed Service Level Agreements between technology and the business to ensure quality support to end-users
  • Re-engineered the CRM model to increase customer acquisition, optimization and retention
  • Improved product deployment methodologies for Market Data Sales and Business Development, reduced cost and increased customer satisfaction
  • Developed customer-facing materials (marketing brochures, technical documents, user guides and upgrade notifications)
  • Managed technology beta programs for customer product acceptance
  • Developed and managed Investment Proposals (IP's) to ensure inclusion of key business and technology costs
  • Developed and managed Request For Proposals (RFP's), vendor negotiations, vendor contracts, Statement of Work's (SOW) and Support Warranty's
  • Worked closely with the Business Legal Unit to ensure legal contracts/agreements meet the business and technology requirements
  • Identified, negotiated and managed technology, business and third-party resources (developers, architects, infrastructure
  • Leads, QA analysts, user-education, deployment leads, product managers and business analysts.)
  • Effectively delegated and leveraged team members
  • Identified and mitigated project risks
  • Conducted routine project meetings with project sponsors, stakeholders and project team, produced progress reports with KPI's

PROJECTS: PMO standardization and governance. Infrastructure projects (Inc. data center/server consolidation, network service management and disaster recovery.) Business partnership separation. PeopleSoft CRM customizations/implementation. Order Management and Price Distribution system development/implementation (incl. Emerging Markets Swaps, Foreign Exchange, $Repo). Web Trade-Confirmation system upgrade/implementation for internal (brokers) and external customers (banks). Voice/data implementation/consolidation. T&E system (Oracle Web-Expense) implementation. Worked with Gartner Group (outsourcing strategies and change management plans).

Project Manager/Business Analyst, Information Services

KPMG, LLP,

1998 2002

Planned, managed, and delivered projects on time, within scope and within budget
  • Worked closely with the business to identify technology solutions
  • Managed business requirements to ensure proper technology integration
  • Managed software development teams, quality assurance, deployment, training and support teams
  • Managed vendors, statement of works, service level agreements and invoice reconciliation
  • Developed/implemented procedures/processes for new product/service deployments
  • Developed/implemented incident management policies/procedures for proactive problem discovery and resolution
  • Worked closely with the National Support Center and User Services departments to ensure optimum client-satisfaction
  • Managed data migration from legacy systems to Y2K compliant systems
  • Developed and managed change control procedures for application source code and component turnovers
  • Conducted and assessed software pilots and end-user "Sandbox" to ensure technology products met business specifications before financial investments
  • Worked with external marketing company, evaluated design/graphics for multi-media and deployment packages
  • Demonstrated ability to assure that information is accurate and completed in a timely manner
  • Communicated with project teams and other stakeholders in a timely and effective manner
  • Identified solutions to improve business processes
PROJECTS:
Deployment and incident management standards. Resource Management system implementation. Audit Methodology Tool
implementation. E-learning tutorials development and implementation. Global Intranet implementation. Independence Compliance
system implementation. PeopleSoft Engagement Accounting Reporter and PeopleSoft HR implementation. Time & Expense system
implementation. Recruiting system implementation. National Technology Purchasing Process re-engineering.

Project Team Leader

M&M MARS INCORPORATED,

1996 1998

Developed and maintained operating procedures and end-user guidelines
  • Developed transition plans to manage knowledge transfer between different support levels
  • Researched technology applications to be used to market company products
  • Developed, re-engineered and managed various work flow processes and procedures for technology support
  • Developed training material for new technology hire as well as implemented training sessions
  • Developed processes and procedures for company Sales Team to implement when requesting technology support

Manager, Technology Services

H.W WILSON,

1995 1997

Manage resource and budgets for technology projects
  • Manage Help Desk Implementation project
  • Managed client-server and internet projects
  • Developed customer satisfaction programs to ensure quality technical support
  • Worked with the Marketing department and other firm departments to effectively market firm products via the Internet.
  • Managed in Web-Based application development projects
  • Researched and evaluated several companies for the best technology applications that met business needs
  • Standardized processes and procedures for conducting research analysis on firm's competitors
  • Implemented a reporting system to generate statistical reports for trend analysis and business impacts
  • Managed hiring, performance reviews and evaluations

Sr. Research Analyst

JOHNS HOPKINS UNIVERSITY,

1992 1995

Managed research studies for nuclear medicine
  • Conducted extensive research and data analysis on investigational drugs
  • Evaluated medical technology software applications and provided recommendations to Research and Development
  • Worked with pharmaceutical companies to research and evaluate investigational drugs
  • Collected data from PET, MRI and CT scans and performed statistical analysis to conclude significance
  • Developed documentation for science journal publication and conference presentation
  • Interpreted data and developed summaries
  • Trained and managed Junior Research Analysts
  • Developed standard guidelines for research procedures and analysis

Education

Doctor of Philosophy (Ph.D.) in Information Technology

CAPELLA UNIVERSITY,

20122014

Project Management

BOSTON UNIVERSITY,

2005

Masters of Science in Information Systems and Telecommunication Systems for Business

JOHNS HOPKINS UNIVERSITY,

1995

Bachelors of Science in Behavioral Sciences and Experimental Psychology

MORGAN STATE UNIVERSITY,

1991

Additional Information

SKILLS Strong leadership/management skills with the ability to work well with team members, clients and C-level management. Strong analytical skills and ability for decision-making and problem solving. Strong interpersonal skills. Extremely detailed orientated, accurate/organized. Excellent communication, documentation and presentation skills. 
 
SOFTWARE Microsoft Platform and Mac/Apple Platform. Windows 8 and earlier, Microsoft Office 2010 (Word Excel, PowerPoint, Microsoft  Outlook/Exchange), and earlier Microsoft Project 2010, Microsoft Visio 2010 and earlier, Primavera Project, Help Desk Systems (HP Service Management-HPSM, Remedy AR, and PeopleSoft CRM), Quality Assurance/Testing Systems (HP Mercury Quality Center/Test Director), Portfolio Management Tools (PPM, Planview), SharePoint, various proprietary business applications
Resume Builder | Resume Templates | Resume Examples | About Us | Privacy Policy | Terms of Use | Help Articles | Contact Us
Super-Resume.com © 2013-2017