Aug 2011 – Current
Self employed as a nail technician, duties include opening salon, scheduling, customer consults, booking appointments, managing customer transactions, marketing, performing manicures and pedicures
Columbia Mega Storage,
May 2011 – Aug 2011
Duties included; opening and closing store, property maintenance, customer service and sales, billing, bank deposit answering phones, suggesting units, price quoting, closing sale, showing units to prospective clients
Quality Control Technician
Directv, Inc, Vancouver, WA
2008 – 2011
Routing all daily field technicians to jobs within Washington and Oregon, collected all data i.e. documents, photos and reviewed for errors. Ensure all customer systems installations were completed, up to code, and graded technicians performance on each job. Worked with customers on the phone and face to face to discuss and answer any questions they might have during this process. Entered all data into Excel and produced weekly reports for corporate office that pertained to the percentage of the office production and failure rate. Personally installed and inspected technician performance at customer home to ensure customer satisfaction.
Answer phone promptly and professionally. Handle customer questions, complaints and inquiries in an expeditious and professional manner. Input and maintain an accurate computerized customer and work order database. Processes and evaluate information received, prioritize calls or activities and escalate issues accordingly. Provide technician support, including customer contact, activity status and resolution of work orders. Make sure technicians are following procedures correctly; document all issues for management. Contact customers to follow up on issues or questions. Notify technicians of issues with activities (reschedules, cancels, etc) prior to the scheduled arrival time.
self employed, Vancouver, WA
2006 – 2008
Full time care provider duties included, prepared breakfast, lunch, dinner, snacks, transportation to and from school, appointments, and activities.
Bankers Life and Casualty, Vancouver, WA
2004 – 2005
Client prospecting and selling long term care, life insurance annuities, Medicare supplements.
Weight loss Consultant-Client Coordinator
Jenny Craig, Vancouver, WA
1998 – 2004
Responsibilities included answering multi-line phone system, scheduling appointments, stocking, and inventory, assisting consultants, and confirmation calls, daily bank deposits, cash handling, invoicing and reporting and filling client food order's Providing one on one guidance and encouragement to client's in all aspects of weight loss. Accomplishments meeting company quotas, and top sales.