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Computer Support Specialist

Justin, TX

Work Experience

Computer Support Specialist

Texas Christian University, Fort Worth, TX

Oct 2011Current

  • Supported over 300 Windows 7 Enterprise desktops and laptops
  • Used Symantec Altiris Deployment Solution to routinely reimage computers
  • Wrote scripts to run on computers via Altiris to Activate Office, Activate Windows, Update
Java, Update Adobe Flash and Acrobat Pro, Install Sophos Endpoint Security, and other
various updates.
  • Maintained HP and Xerox printers.
  • Repaired and maintained HP Ultra Slim Desktops, HP Small Form Factor Desktops, HP
Elitebooks, and Lenovo x201 Tablets.
  • Configured iPads and iPhones to connect to wireless network and setup mail accounts
  • Monitored systems daily to identify issues to improve efficiency.
  • Supported NEC Projectors and Creston AV equipment
  • Supported and maintained Certiport software in the Microsoft Certification Lab using Altiris
Deployment Solution

Support Technician Level 2

Cash Register Services, Dallas, TX

Oct 2008Oct 2011

  • Supported grocery stores using various remote control programs including LogMeIn, RDP,
VNC, Dameware, etc.
  • Configured, supported, and maintained Inventory Management Software using Windows CE
handheld clients.
  • Participated in the week long 24-7 On-Call rotation about every 6-7 weeks.
  • Configured and supported Cisco, Netgear and Linksys Access Points.
  • Supported and configured Storenext ISS45 Version 7, Storenext ISS45 Version 8, and IBM
  • Supported i3DVR 16 and 32 channel DVR camera systems
  • Travelled to locations to handle critical and sensitive upgrades and repairs.
  • Aided installation of Sonicwall firewalls and Motorola Air Defense units.
  • Managed LogMeIn Pro2 configurations, users, and alert management company-wide to adhere to strict PCI Compliancy standards.
  • Setup automatic backup systems using Acronis True Image Home and Acronis True Image
Server and restored servers back to operational status using the Acronis images.
  • Programmed a dashboard utility for the help desk to use to more quickly diagnose and troubleshoot issues.
  • Programmed a windows service that integrates the LogMeIn Alert Management into the
Point-of-Sale software so that help desk is made aware of issues before or as they occur to be
proactive on resolving issues.

Service Technician

Cash Register Services, Lubbock, TX

Mar 2008Sep 2008

  • Traveled to remote locations to install and troubleshoot equipment.
  • Repaired and maintained IBM SystemX Servers (Models 3200 & 3500), HP Desktop PC's & Servers, and Custom Built PC's & Servers.
  • Repaired and maintained IBM Point-of-Sale systems, Fujitsu Point-of-Sale systems, and HP
Point-of-Sale systems.
  • Used Norton Ghost and Acronis True Image regularly.
  • Installed network connections and set up TCP/IP on Windows 2k/XP/CE

IT Network Services Intern

University Medical Center, Lubbock, TX

Sep 2007Nov 2007

  • Repeatedly used a network toner to locate unpatched ports and patch them in.
  • Installed access points and other various networking equipment
  • Became introduced to a Cisco Networking environment and to Cisco hardware and software


BBA in Computer Information Systems

Lubbock Christian University,


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