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Your Name

Financial Advisor

Cuyahoga Falls, OH

your.email@example.com
111-222-3333
www.your-website.com

Work Experience

Financial Advisor Customer Service

Beck Financial Protection, Cuyahoga Falls, OH

Feb 2006Current

Educating and guiding clients by providing products from proposal stage through customer acceptance and implementation that meet their goals. Developing financial plans allows for customer education on a full array of products and services which results in a great deal of cross selling. 
 
Face to face customer appointments are arranged through phone calling, follow up on leads, seminars, and networking. The goal when I meet the client is for them to have a WOW customer experience.  
 
Prospecting responsibilities include coordinating marketing events and seminars making sure that everything was compliance approved. I was recognized for excellent presentation skills for seminars. 
 
Responded immediately to all concerns. It’s one of the many ways to provide superior customer service. When we show a sense of urgency, we show people we know their time is valuable. We care about their needs, and we want to help them quickly.  
 
Established and maintained a positive working relationship with all associates, employees, and outside contacts by following the rule to respond to customer needs and coworker needs immediately. When we observe this Rule with other associates (employees), it shows we respect each other. And we’re proud to be part of a team working together to get things done. 
 
Contact for resolution for Customer service to correct issues that occur. Return phone calls in a timely manner as work toward providing exceptional service. Provide exceptional service to answer any questions, correct any problems, or make changes that were necessary for the client. Dedication to “going the extra mile” creates value for my clients. The goal is for the client to have a WOW customer experience.  
 
Provide excellent customer service by answering the phone. Don’t make promises do not keep. One of the most important things is to listen to the customers and provide solutions that fit their needs. Give the complains my complete attention. Try to please one person at a time and position the company to reap the benefits of good customer service. Helpful even if there is no immediate profit from it. Always courteous, helpful and knowledgeable. Provide the extra step to help the client. Ask to see if he has questions about it, or further needs. Whatever the extra step may be, this will provide good customer service. They may not say so to you, but people notice when people make an extra effort and will tell other people. Throw something extra in. It could be for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting.

Research Chemist Customer Service

PPG, Euclid, OH

Apr 1997Feb 2006

* Research 100 Award – Developed an innovative pretreatment technology with no sludge problems  
that revolutionized the industry by replacing zinc phosphates previously used in automotive plants. 
* Developed metal surface cleaners, pre-treatments and specialty products, solving customer’s process  
problems for metal-finishing industry. 
* Formulated new cleaner that eliminated Mercury Marine’s process problems and saved a $450,000  
account.  
*Developed innovative mobility enhancer for packaging group that generated significant revenue and  
saved existing accounts; work resulted in quality achievement award and a patent.  
*Created and implemented electronic formula routing system that tracked routing process and recorded  
documents needed for ISO and QS quality control systems. 
*Developed new product that replaced hazardous raw material, enabling employer to move  
manufacturing in-house, which saved over $800,000.  
* Presented new product technical information to project team, marketing department and client.  
*During my time at PPG I was a leader that designed standard operating procedures for quality control processes  
that resulted in QS9000 approval. The quality control procedures I developed improved product quality and  
increased our sales and productivity. 
* Supervised 3 technicians and 2 chemists.  
 
Responded immediately to all concerns. It’s one of the many ways to provide superior customer service. When we show a sense of urgency, we show people we know their time is valuable. We care about their needs, and we want to help them quickly.  
Established and maintained a positive working relationship with all associates, employees, and outside contacts by following the rule to respond to customer needs and coworker needs immediately. When we observe this Rule with other associates (employees), it shows we respect each other. And we’re proud to be part of a team working together to get things done. 
 
Contact for resolution of customer service issues and priority requests. Provide excellent customer service to correct issues that occur. Return phone calls in a timely manner as work toward providing exceptional service. Provide exceptional service to answer any questions, correct any problems, or make changes that were necessary for the client. Dedication to “going the extra mile” creates value for my clients. The goal is for the client to have a WOW customer experience.  
 
Provide excellent customer service by answering the phone. Don’t make promises do not keep. One of the most important things is to listen to the customers and provide solutions that fit their needs. Give the complains my complete attention. Try to please one person at a time and position the company to reap the benefits of good customer service. Helpful even if there is no immediate profit from it. Always courteous, helpful and knowledgeable. Provide the extra step to help the client. Ask to see if he has questions about it, or further needs. Whatever the extra step may be, this will provide good customer service. They may not say so to you, but people notice when people make an extra effort and will tell other people. Throw something extra in. It could be for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting.

Research Chemist

Betz Laboritories, Trevose, PA

May 1990Feb 1997

Developed new products for metal finishing industry.  
Provided customer service 
Managed customer service request 
Provided customer service to help clients with process problems and special customer requests. 
Responsible for technical implementation of new product field applications and startups. 
Supervised technicians

Research Chemist - Customer Service

ManGill Chemical, Euclid, OH

May 1990Feb 1997

Developed new products for metal finishing industry.  
 
Handled the resolution of customer service issues and priority requests. Provide excellent customer service to correct issues that occur. Return phone calls in a timely manner as I work toward providing exceptional service. Provide exceptional service to answer any questions, correct any problems, or make changes that were necessary for the client. My dedication to “going the extra mile” creates value for my clients. The goal is for the client to have a WOW customer experience.  
 
Provide excellent customer service by answering the phone. Don’t make promises do not keep. One of the most important things is to listen to the customers and provide solutions that fit their needs. Give the complains my complete attention. Try to please one person at a time and position the company to reap the benefits of good customer service. Helpful even if there is no immediate profit from it. Always courteous, helpful and knowledgeable. Provide the extra step to help the client. Ask to see if he has questions about it, or further needs. Whatever the extra step may be, this will provide good customer service. They may not say so to you, but people notice when people make an extra effort and will tell other people. Throw something extra in. It could be for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. 
 
Responded immediately to all concerns. It’s one of the many associates, employees, and  
outside contacts by following the rule to respond to customer needs and coworker needs  
immediately. When we observe this Rule with other associates (employees), it shows we  
respect each other. And we’re proud to be part of a team working together to get things done. 
 
Created and maintained ISO and QS quality control systems for laboratories. 
Developed metal surface cleaners, pre-treatments and lubricants for metal-finishing industry. 
Assisted customers to implement new products, solve process and technical problems on a corporate and plant level, impacting customer retention and increasing revenue.  
Developed stain inhibition technology that involved Auger, E.S.C.A. and S.E.M. surface analysis techniques. 
Led project for metal treatment regeneration system, reducing waste and maintaining integrity of process chemicals 
Developed unique lubricant technology that was patented. 
Presented new product technical information to project team, marketing department and client.  
Supervised technicians.

Scientist - Metal Pretreatment Research, Formulation and Testing

BETZ LABORATORIES INC,

1988 1990

*Developed new products for metal finishing industry. 
* Managed customer service request 
*Responsible for technical implementation of new product field applications and startups. 
* Supervised technicians

Research Chemist

Electro Science Labs, King of Prussia, PA

Oct 1986Aug 1988

Conducted research, formulation and testing of protective polymer coatings of metals for the electronic industry. 
Modifications and improvements of existing systems to solve customer’s technical performance problems. 
Designed production processes and specifications and quality control tests for new products.  
Polymer Thin Film Electronics development. 
Provided customer service to help clients with process problems and special customer requests. 
Trained associates on chemical handling, safety classes, and created MSDS sheets. 
Supervised technicians.

Contract Chemist

JOHNSON MATTHEY, King of Prussia, PA

1986 1986

Chemist - Research, Formulation and Testing

B.J. TITAN SERVICES, Arlington, TX

1980 1986

*Solved technical problems in the lab as well as in the field. 
*Designed and performed quality control tests which reduced the number of product failures for the client. 
*Responsible for training sales personnel in the use an application of new products. 
* Supervised technicians

Skills

Present proposals and seminars for education to implement products. Highest Ranking Student of Junior Class for Science and Mathematics National Dean’s List and Who’s Who Among Colleges and Universities
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