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Your Name

Computer Support Specialist

El Cajon, CA

your.email@example.com
111-222-3333
www.your-website.com

Summary

Position as a Computer Support Specialist

Work Experience

Technical Support Representative

Cox Communications, San Diego, CA

Feb 2008Nov 2010

  • Resolved service related issues for digital video/HD converters.
  • Stabilized service problems with High Speed Internet connections.
  • Educated customers how to operate they're video and telephony devices.
  • Verified or corrected email and TCP/IP configuration issues.
  • Ensures timely and accurate information is provided to customers in a professional manner.

Computer/Network Support Technician

Shadow Mountain Ministries, El Cajon, CA

Jun 1999Oct 2007

  • Service maintenance and support for end-users in a Microsoft Windows environment.
  • Installed and maintained end-user workstations for required desktop service levels.
  • Assisted with installation and configuration of routers and switches in the network.
  • Met all needs of clients while working the customer service helpdesk.
  • Performed on-site assessment and resolution of laptop problems for remote users.
  • Awarded CompTIA A+ Certified technician.

Electronic Technician

Executone Information Systems, Poway, CA

Apr 1994May 1999

  • Excellent work ability during multi-tasking demands in high volume production environment.
  • Analyzed, tested, troubleshot, and repaired electronic circuitry.
  • Working knowledge of analog/digital multi-meters, oscilloscopes, and soldering stations.
  • Demonstrated ability to follow test, and quality control specifications explicitly.

Copier Technician

CDT, Inc, La Jolla, CA

Mar 1993Mar 1994

  • Maintained, serviced, and troubleshot high volume copiers and laser printers.
  • Maintained accurate daily work order database entries.
  • Responsible for all copier and laser printer monetary collections.

Sonar Technician

U.S. Navy, San Diego, CA

Nov 1984Mar 1993

  • Effectively analyzed, tested, maintained, and troubleshot electronic equipment.
  • Assisted with computer installation, configuration, maintenance and upgrades.

Education

Computer Applications and Networking

Coleman College, San Diego, CA

Cuyamaca College, San Diego, CA

Additional Information

SUMMARY OF SKILLS: 
 
Two years extensive technical support. MS Office 2003/2007/2010 
Windows XP/Vista/7 Professional McAfee anti-virus 
Numara Track-IT 
Able to work independently or as a team member.
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