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Your Name

Business Operations Manager

Littleton, CO

your.email@example.com
111-222-3333
www.your-website.com

Summary

Experienced human resources and business management professional with emphasis on driving results across multiple disciplines through excellent organizational and analytical skills, high attention to business strategy and needs and strong project management skills

Work Experience

Business Operations Manager

Pharmatech, Inc,

Apr 2012Current

Reporting to CEO, act as member of executive management team to develop company goals and strategic initiatives
  • Oversee all critical business aspects of company, including contracting and finalization of proposals and budgets for research projects
  • Develop, implement and administer employee training; evaluate, create, and edit Standard Operating Procedures (SOPs) and training materials to align with company goals and strategic vision
  • Responsible for company's human resources functions including sourcing candidates, on-boarding, payroll, benefits administration and termination
  • Oversee IT department and development of proprietary document management system, allowing for the standardization of filing and increased efficiency relating to clinical research projects resulting in money saving for clients and reduced administrative burden for physician researchers

HR and QA Manager; Interim Accounting Manager

Pharmatech, Inc,

Aug 2007Apr 2012

Responsible for company's human resources functions including sourcing candidates, on-boarding and company training functions; fully responsible for payroll, benefits administration and termination
  • Served as primary quality assurance point of contact for all clients (pharmaceutical and biotechnology companies) and customers (physician offices); extensive knowledge of FDA regulations and good clinical practice guidelines; performed annual review of all company SOPs to assure alignment with company processes; performed as needed audits of company records and study files to maintain compliance with client requirements and federal laws
  • In charge of all accounting functions, including A/R, A/P and forecasting; managed cash flow and vendor relationships, including reconciling past due balances and creating payment plans as needed
  • Maintained complicated grant management system for tracking the financial aspects of research projects (project-based accounting) and reporting to management and clients of financial goals, solidifying existing client relationships and allowing company to market grant management services

Project Coordinator

Pharmatech, Inc,

Sep 2006Aug 2007

Recruited to rejoin Pharmatech, Inc. for new position responsible for event and project management for clinical research projects, involving the coordination of key opinion leader visits to clinical research sites and training programs
  • Tracked the success or failure of each site visit as it related to patient enrollment and research personnel study interest

Freelance Business Administration

The Child & Family Therapy Center,

Apr 2006Feb 2007

Set up new counseling office (The Child & Family Therapy Center at Lowry)
  • Designed marketing materials
  • Created and maintained ACT! Database
  • Developed email campaign
  • Managed advertising vendors
  • Performed bookkeeping duties
Consultant for freelance writer/designer (Mr.Write)
  • Generated client leads
  • Editing

Office Manager

JobPlex, Inc, Denver, CO

Nov 2004Sep 2006

Developed structure for and supported new branch office; acted as liaison to corporate headquarters
  • Technical Skills
* Proofreading
* MS Office Suite (all programs)
* QuickBooks
* Adobe Acrobat
* ACT! Database
* Goldmine Contact Management

Education

MA in Communications

University of Denver, Denver, CO

BA in English

The Colorado College, Colorado Springs, CO

Additional Information

Relevant Expertise 
* Business Management 
* Human Resources 
 
Qualifications 
* Critical Thinker 
* Skilled Communicator 
* Results-oriented 
* Proactive 
* Resourceful 
* Efficient 
* Detail-oriented 
* Committed to Quality 
* Creative 
 

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