Highly personable Customer Service Professional with 4 years of experience in customer service and sales processing, and related service business.
- Talent for identifying customer needs and presenting appropriate company product and service offerings.
- Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
- Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
- Expertise in resolving escalated customer service issues.
- Customer Relations
- Customer Retention
- Needs Assessment
- Proficient in following computer applications:: Internet Explorer
- QuickBooks and Quicken
- MS Office XP 2003 (All Products)
- Adobe Acrobat
- Internet search
* Command excellent customer service skills.
* Demonstrated ability to handle several tasks at once.
* Successful in dealing with difficult customers.
Skills and Abilities:
1. Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.
2. Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and transportation industry.
3. An independent self-starter.
4. Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, and organize tasks.