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Your Name

Personal Care Aide

Detroit, MI

your.email@example.com
111-222-3333
www.your-website.com

Summary

Self-motivated, detail-oriented, customer-friendly individual who wants to grow with a company.

Work Experience

Personal Care Aide

Michigan Quality Care Council, Lansing, MI

2009Current

Provided in-home daily living assistance to elderly and disabled persons who included but was not limited to: shopping, 
Light housekeeping, meal preparation and serving, limited medication administering and escorted to doctor appointments. 
Entertained patient, read aloud, and plays cards and other games with patient.

Customer Care Interviewer

Westat Research - Headquarters, Rockville, MD

2006 2009

Field interviewers conduct in-person interviews with selected respondents. Interviews conducted using computer-assisted or paper questionnaires, depending on study requirements. Field interviewers are responsible for contacting respondents at homes, businesses, or schools to conduct the interviews. Transmitted the interview back to the home office.
. Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
. Kept confidential records of client's personal information secure & confidential.
. Gained confident of client to conduct the interview 80% of time.
. Increased clients awareness of benefits of participating in the survey study
  • Compiled, sorted, and verified accuracy of data to be entered.
  • Entered data from source documents into computer using keyboard.

Customer Service Representative

Drakes Decorating Inc,

2006 2007

Recruited to provide top-notch service to both internal and external customers. Processed orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity 
Selected to coach and mentor new customer service representatives. 
Achieved perfect score on all phone monitors throughout tenure. 
Promptly answered telephone calls to reflect professional corporate image. 
Consistently processed all sales contracts and parts orders without errors. 
Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. 
Advised customers on the location, selections, price, and use of goods available from the store, with the aim of encouraging them to return to buy in the future.

Regional Census, Detroit, MI

2000 2000

- 2000) 
Compiled field census data from general public. Verified accuracy of information. Also transferred information via computer. 
Compiled, sorted, and verified accuracy of data to be entered. Entered data from source documents into computer using keyboard

Education

Perusing in Computer Science

Wayne State University, Detroit, MI

19961997

Perusing in Computer Science

Wayne State University, Detroit, MI

19961997

Perusing in Computer Science

Wayne State University, Detroit, MI

19961997

Additional Information

Highly personable Customer Service Professional with 4 years of experience in customer service and sales processing, and related service business.
  • Talent for identifying customer needs and presenting appropriate company product and service offerings.
  • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
  • Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
  • Expertise in resolving escalated customer service issues.

Skills
  • Customer Relations
  • Customer Retention
  • Needs Assessment
Computer Skills
  • Proficient in following computer applications:: Internet Explorer
  • HTML
  • E-Mail
  • QuickBooks and Quicken
  • MS Office XP 2003 (All Products)
  • Adobe Acrobat
  • Internet search

Strengths:

* Command excellent customer service skills.
* Demonstrated ability to handle several tasks at once.
* Successful in dealing with difficult customers.

Skills and Abilities:
1. Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.
2. Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and transportation industry.
3. An independent self-starter.
4. Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, and organize tasks.
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