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Brooklyn, NY


  • Dynamic Customer Service Rep equipped with energy, versatility and flexibility to provide outstanding service
  • Excellent clerical, interpersonal and communication skills; professional, self-motivated, hard worker
  • Acknowledge for providing customers with quality service and team building skills
  • Consistently received above standard annual review

Work Experience


Northshore University Hospital, Manhasset, NY


Professionally answered numerous phone inquiries and complaints in regards to medical record request; handle irate customers in a courteous and respectful manner
  • Assess customers' needs and provide them with appropriate information; expedite sensitive and urgent requests
  • Expeditiously enter requests of medical records from patients, physicians, Insurance companies, lawyer, subpoenas and other agencies in chart tracking system; access patient's information from SMS computer and Manual Soundex system
  • Forward medical records folders and episodes that are pertinent to the proper location to be copied and processed
  • Conducts the inquiry function to identify the location of patient's records and status of request; monitor status to ensure requests are processed within the 20 days guideline
  • Forward to physician via fax approval form informing them of requests for medical record by patients
  • Participate in on going training and monthly meetings to remain abreast of company policies, protocols and procedures
  • Successfully adhere to hospital's code of conduct and HIPPA compliance to maintain confidentiality of patients and employees' medical information; assist supervisor and other staff members with general clerical duties as needed


Northshore University Hospital,

2007 2010

Provide a friendly atmosphere for customers and staff to gain overall customers' satisfaction; designated to train new staff and motivate staff toward excellence
  • Exercise exceptional communication and interpersonal skills in persuading customers to make purchases
  • Answer customers' inquiries regarding merchandise, sales, and purchases; assist with locating merchandise
  • Identify price of merchandise and tabulate bill utilizing cash register, optical price scanner or calculator
  • Compute and record totals of transactions to ensure cash on hand and register tape prove

Test Key Exception Specialist

HSBC Financial Institution, Newark, DE

1997 2002

Processed telecommunications message received with incorrect tests; made corrections in accordance with strict security procedures
  • Received source document and analyze message for proper authenticated test, adhering to strict security procedures
  • Analyzed instruction to determine if testing is necessary or proper coding has been undertaken; entered payment order, inputted data and monitored all corrections functions
  • Completed research to address and resolved inquiries, investigations and problems; provided assistance in ensuring accuracy of information; designated to train new personnel

Filing Clerk

Columbia University, New York, NY

1995 1996

Maintained excellent filing system of students documents which included financial aide information
  • Assisted secretaries and clerical staff on an as need basis


Sloan Temporary Agency, New York, NY

1995 1995

  • Answered high volume phone inquiries and complaints in a expeditious and courteous manner
  • Accurately recorded name of caller, time of call, nature of business and the person's called upon Forwarded calls to designated personnel and retrieved messages off of voicemail


General Business Studies

City College, New York, NY


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