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Los Angeles, CA


Strategic sales and marketing executive with 10 years of award-winning success driving over-performing revenue growth, introducing automation and best practices to ensure scalability, and assembling & leading high-morale, low-attrition sales teams to world-class performance. Consistently deliver outstanding results in both inside/outside & direct sales structures in diverse B2B and B2C product/service settings. Broad skill set extends beyond sales function to include management of customer service, sales operations, training, sales systems, contact/call centers, acquisition integration, budgeting, and forecasting/trend analysis. Specialties include: * Sales Management * Contact/Call Center Management * Training/Coaching * Sales Operations * Performance Management * Business Development * Inside Sales * Strategic Planning * Cold Calling & Closing

Work Experience



Jan 2009Current

Second in command of a 20 person sales office, reporting to the General Manager. Duties include directly managing a team of 6 Senior Account Executives including all recruiting, training, performance evaluations, terminations. In addition to daily management responsibilities, duties also include cold calling on C-Level executives at Mid to Large size corporations to maintain a consistent stream of personal sales, lead generation and research, and account management and collections. Also attend industry events to network with senior decision makers from Fortune 500 companies.
  • Generated over $495,000 in personal new business revenue in 2009
  • Promoted to Sales Manager within 6 months based on sales performance alone
  • Maintain an 80% repeat business from my personal clients.
  • Maintain the highest employee retention rate in the company at 80%
  • Recruited and developed the current #1 Account Executive in the LA Office



Nov 2004Sep 2007

Reported directly to the Vice President of Sales, supervising a team of 23 account executives responsible for selling dental products and services to private practice dental offices. Responsible for the management of all Inside Sales activities required to achieve monthly, quarterly, and annual sales quotas with a strong emphasis on employee training and development.
  • Regional Manager of the Year - 2006
  • Employee of the Month - October 2006 (out of 750+ worldwide associates)
  • Responsible for driving double digit increases in year-over-year sales revenue for my region, producing over $36M in 2006
  • Managed the entire Sales and Customer Service function for the Britesmile Division when it was acquired in 2006 with zero service level issues
  • Developed and Implemented an "At Home Agent" program, helping to increase service levels, reduce dropped calls and lower the the costs of employing sales reps internally, saving as much as 40% on employee salaries.


PHOTO STENCIL, LLC, Colorado Springs, CO

Oct 2003May 2004

Managed the marketing and sales operations for the company's Thin Metal Parts division, overseeing the CRM, Salesforce Effectiveness, Sales/Product Training, Branding, Trade Shows, and Website Development..
  • Coordinated the selection of a new company CRM system
  • Developed and created new processes and reporting tools to maximize inside sales performance, helping to drive revenue up by approximately 10% in key product areas.


MCI WORLDCOM (MCI), Colorado Springs, CO

May 2000Oct 2003

Provided sales operations support and reporting to a team of Analysts, Business Managers, and Call Center Directors. My primary responsibility was to maximize data performance through extensive strategy, communication, and high-level reporting and data analysis for 12-telemarketing centers nation wide.
  • Effective analysis of performance trends in 10 of the 12 call centers led to the implementation of new productivity plans and data strategies, helping to reduce work hours and increase sales performance by 10 - 15%
  • Helped to increase productivity on the team by creating and implementing streamlined and automated reporting tools.
  • Circle of Excellence Winner - 1 time
  • President's Club Winner - 5 times
  • Ovation! Winner - 2 times


MCI WORLDCOM (MCI), Colorado Springs, CO

Apr 1998May 2000

Worked as both an Inside and Outside sales representative selling telecommunications solutions including wireless, local, long distance, and data to consumers and small businesses around the country.
  • Closed hundreds of contracts with local businesses and medium-sized corporations to be the sole provider of all wireless communication devices including mobile phones and paging solutions.
  • Created a buzz within the consumer segment about the new Worldcom Wireless Company through extensive cold calling and the development of creative marketing concepts implemented at local community colleges and human resource fairs.
  • Consistently performed above sales quotas, regularly achieving 150 - 200% of quota
  • Worked with Regional Vice President and Territory Sales Manager to locate an ideal retail location in the Colorado Springs area that could be acquired within budget and time restrictions.


Certificate in Professional Selling Skills (PSS)

Achieve Global, Los Angeles, CA


Certificate in SPIN Selling



Bachelor in Business Management

University of Colorado, Colorado Springs, CO


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