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Your Name

customer Service Representative

Corbin, KY

your.email@example.com
111-222-3333
www.your-website.com

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Though i only have 6 months of call center experience, past customer service representative experience, whom thrive to help as many people as i can Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.

Work Experience

customer Service Representative

CSR,

Jul 2012Nov 2012

CSC: Business, Solutions Technology And Outsourcing - 27 Hospital Drive Barbourville, KY 40906
  • Effectively managed a high-volume of inbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Answered a constant flow of customer calls.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
  • Addressed and resolved customer product complaints empathetically and professionally.

Assistant For Food Cabinet And LIHEAP

Community Action Partnership, Gray, KY

May 2012Jul 2012

40734 
Worked Through Local Welfare Office For Knox County 
Assisting In the LIHEAP program-Checking if applicants had proper paper work. 
Assisting Making Food Boxes For the Local Community.

General Laborer

The Job Shop, London, KY

Mar 2011Jul 2012

40744

* Innovacycle-( FLav-O-Rich London, KY) -3/2011/4/2011
* Recycled Plastic Jugs for Milk and juices
* Recycled Cardboard
Inserted Plastic and Cardboard into a crushing machine blocking out the recycled product and placing them in their designated place

* Serv-Pro of Laurel & Pulaski County- (London, KY)-05/2011-08/2011
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Scrubbed, top-coated, buffed and varnished hard floors.
  • Sanitized bathrooms, showers and locker rooms.
  • Properly labeled and diluted all cleaning solutions.
  • Properly labeled and diluted all cleaning solutions.
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Dismantled, cleaned and replaced light fixtures.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Aisin Automotive(Lily, KY)-03/201
1-04/2011
  • Adhered to all safety protocols and safe work practices to reduce likelihood of injury.
  • Selected, aligned and secured holding fixtures, cutting tools, attachments, accessories and materials on grinder.
  • Assembled and set various boring, slotting and turning heads.
  • Removed burrs on all machined parts.
  • Manufactured piping connections, applied pressure, detected leaks and removed excess metal.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Routinely monitored the feed and speed of machines during the machining process.

Crew Member

Subway, Corbin, KY

Jun 2007Jul 2008

40701
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
  • Cleaned garbage cans with water or steam
  • Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
  • Responsible for the design and preparation of all menu items for private home/office setting.
  • Responsible for the production and plating of desserts.
  • Greeted each customer with friendly eye contact
  • Helped with preparation, set-up, and service for catering events
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Kept ice bins filled
  • Prepared daily food items, and cooked simple foods and beverages
  • Prepared food items
  • Spoke with patrons to ensure satisfaction with food and service
  • Stored food in designated containers and storage areas to prevent spoilage
  • Swept and scrubbed floors
  • Took food orders and relayed orders to kitchens or serving counters
  • Trained new employees
  • Cleaned work areas, equipment, utensils, dishes, and silverware
  • Maintained kitchen work areas, equipment, and utensils in clean and orderly condition
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.

Crew

Taco Bell, Corbin, KY

Feb 2006Jul 2006

40701
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Diligently restocked work stations and display cases.
  • Routinely moved and stocked food products weighing up to [number] pounds.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Prepped items for later use to save staff time during busy hours.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.

Crew Front

Mcdonalds - Cumberland,

May 2006Jun 2006

falls Hwy, KY
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Prepared fountain drinks and ice cream items.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Handled currency and credit transactions quickly and accurately.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.

Education

Associate of Applied Science in Medical Assistant

Kaplan University Online,

Adult Education

High school diplomacy, Corbin, KY

2009

High School Diploma

High school diplomacy,

2009

Lynn Camp High School, Corbin, KY

Additional Information

Skills
  • Call center metrics decoding aptitude
  • Adheres to customer service procedures
  • Persuasive speaker
  • Completed telephone training seminar
  • Attention to detail
  • Exceptional communication skills
  • Quick learner
  • MS Windows proficient
  • Word processing
  • [60] WPM typing speed
  • Articulate and well-spoken
  • Flexible
  • Independent worker
  • Dedicated team player
  • Insurance eligibility
  • Verbal communication skills
  • PowerPoint knowledge
  • Computer proficient
  • Charismatic public
  • Approachable
  • Strategic thinker
  • Active listener
  • Strong written and verbal communicator
  • Excellent research skills
  • Excellent communication skills
  • Adaptable learner
  • Self-starter
  • Rapid 10-key data entry
  • Rapid data entry skills
  • Cheerful
  • People-oriented
  • Excellent time management skills
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