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Cincinnati, OH


  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Proficient on Microsoft office.
  • Proficient in Data Entry
  • DVI and optical experience
  • Commitment to excellence and high standards.
  • Strong organizational skills; able to manage priorities and workflow.
  • Ability to work independently and as a member of a team.
  • Ability to understand and follow written and verbal instructions.
  • Acute attention to detail.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to perform diversified clerical functions and basic accounting procedures.
  • Ability to effectively communicate with people at all levels and from various backgrounds.

Work Experience



Apr 2011Current

Provides excellent customer service as required to maintain and enhance existing business and to obtain new business. Builds and maintains positive customer relations and handles customer requests in a timely, professional, and accurate manner. Resolves and assists others to resolve semi-complex to complex order, shipping, and invoice problems. Provides prompt and efficient response and resolution to each inquiry, ranging in product quality, coordination of deliveries, availability of product, customer pricing and/or billing, warranties and returns.
  • Maintains accurate customer account information of all orders and maintenance of all required paperwork.
  • Provides product technical information as required to respond to customer technical inquiries and to recommend alternate materials or products.
  • Assists in the solicitation and sales of company products or services to new and existing customers.
  • Maintains accurate and current product portfolio information as this relates to current and anticipated customer order requirements. Function as the focal point between the customer and sales representative regarding this information.
  • Answers incoming customer telephone calls in a courteous and professional manner.
  • Receives, records, and routes customer orders/changes in appropriate manner.
  • Contacts customer when necessary to follow-up on customer issues or orders.
  • Effectively communicates customer issues and concerns to all applicable internal staff members.
  • Maintains working knowledge of products and/or services


DUKE ENERGY, Cincinnati, OH

Aug 2010Apr 2011

Under directive supervision, on various work schedules, handles billing inquiries, service orders, trouble calls and related matters from customers and other sources by telephone and by mail; handles customer business matters in a warm, friendly, conscientious and tactful manner to develop and promote the highest possible degree of customer relations.
  • Handling inquiries and requests concerning billing matters; resolving high bill inquiries in a manner satisfactory to the customer and the Company.
  • Coordinating and prioritizing the scheduling of work relating to external Customer needs such as: special requests, trouble calls, resumption of service, accepting applications for gas and electric service, temporary electric service and other service orders.



Aug 2009Jun 2010

Luxottica Service Center Group is primarily an inbound call center dedicated to providing world-class customer service to all store and field associates across all brands. We connect with stores and vendors on average of 3,500 times each day.
  • As a member of the product group I provide product support to stores related to order status, pricing, and product availability. This includes services associated with all manufacturing labs, special orders, central purchasing and contact lenses.


LMM LLC. Inc, Fairfield, OH

Mar 2008May 2009

Collaborated with owner to create a strategy to improve overall efficiency and streamline daily operations of business.
  • Review and analyze cost structure of Bar Inventories in order to reduce costs and maximize profits.
  • Performed all tasks such as Bartending, Bar- backing, Wait staff, as well as Scheduling, Inventory Control, Employee Evaluations, Interviewing, Training, Disciplinary Actions, etc.
  • Complete all necessary paperwork such as reconcile cash drawers, create cash drawers, run nightly sales reports, credit card transaction reports.
  • Monitoring of all nightly activities. Managing staff to ensure all policy and procedure is being followed.


Avon Products Inc, Springdale, OH

Jan 2004Jan 2008

Manage inbound Customer Service Calls from Avon Sales Representatives as well as Avon District Sales Managers and Avon customers
  • Assist representatives with any inquiry related to their Avon Business. This includes Order Status, Shipping information as well as place orders, product inquiries, returns inquiries and adjustments. Assist reps with price adjustments, fee adjustments, earnings level inquiries and adjustments.
  • Resolve problems concerned with price adjustments, fee adjustments, earnings level inquiries and adjustments, award sales inquiries, Lost Order Claims and any customer complaints. Critiquing processes to insure Representative success.
  • Participated in Avon's New Hire Nurturing Program to coach, train, instruct and motivate new Specialists. Provided side-by-side call coaching's as well as quality tips to help specialist in succeeding in certification.
  • Managed special projects such as the District Sales Manager fax order and email order hotlines.


Argosy Casino, Lawrenceburg, IN

Nov 2002Mar 2003

Extensively executed multiple customer and casino requirements at the same time. Included individual account entries, Checks, chips, winnings and selling and redeeming machine tokens and coins.
  • Process credit card withdrawals and cash checks through the Game Cash system, In addition to balancing cash drawers.
  • Execute buys with the Main Bank Cashier.
  • Complete all necessary paperwork such as Key Logs, Count Sheets, Buy Sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Logs, etc.


Rumpke Consolidated Co. LLC, Cincinnati, OH

Jul 1998Jul 2002

Responsible for enforcing an effective system of internal control of 17 district vehicle maintenance locations in order to insure compliance with policies and procedures
  • Maintained and entering stock parts and any primary and secondary vendors into the company's parts master.
  • Coordinated with the Purchasing Dept. and the Accounts Payable Dept. insure all stock part purchases are through approved vendors.
  • Reviewed requisitions and negotiated with vendors and parts clerks to meet stocking objectives.
  • Created tracking system and developed procedures for all parts cores. Effectively recovered lost dollars saving the company approximately 80k per year.
  • Managed inventory and audited inventory to assure an appropriate quantity of goods or materials were on hand.
  • Supervise daily activities and deliveries into the Corporate Parts Warehouse


Fine Arts

Princeton High School, Sharonville, OH

Additional Information

LMS Lab Management Systems 
AS/400 based network. 
Microsoft Office Applications 
Internet Explorer, Windows operating systems 
Avaya Phone Systems
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