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Hazlet, NJ


  • Highly accomplished manager and sales professional with 20+ years of progressive and diversified
business experience.
  • Multiple years of multi-unit management and sales leadership experience within a quota driven
retail/non-retail sales environment.
  • Proficient in market analysis, forecasting consumer trends, creative advertising, retail merchandising
and product development.
  • Experienced and effective leader with outstanding ability to create develop, train, motivate and
coach successful sales teams.
  • Excellent presentation, interpersonal and communication skills.
  • Proven networking, negotiating, closing and problem resolution techniques.

Work Experience


Wireless Advocates,

Jun 2011Current

Responsible for leading and managing Area Sales Managers and a District of 26 locations with over 75+ associates to achieve sales goals in the NJ area. 
* Train, develop and provide ongoing feedback to subordinates. Coaching and development of product knowledge, selling skills and the customer experience. 
* Provide strategic direction to Area Sales Managers and implement supporting tactics. 
* Establish objectives and develop metrics for tracking and measuring results. 
* Execute and comply with all company policies and procedures; Loss prevention, payroll, area budgets. 
* Network, recruit, hire, develop and retain high quality management to fill store profiles. 
* Understanding of management techniques with the ability to resolve employee relations issues, performance and rewards issues. 
* Demonstrate a high energy and positive attitude with the ability to motivate and maintain high morale among subordinates.


Flextronics-RTS, Somerset, NJ

Oct 2009Jun 2011

Manage a region of technical service departments within multiple retail locations of a major wireless 
carrier {VZW}. 
* Provide guidance, direction and leadership throughout the region for Territory Managers {2-3}, 
* Department Supervisors {10-14}, and Wireless Customer Service Associates {85-120}. 
* Aggressively drive sales efforts to exceed Client's expectations. 
* Implement positive recognition practices of key performers and swift corrective coaching/mentoring of under performers. 
* Maintain a stable and scalable workforce by ensuring proper staffing, reducing attrition and promoting career development. 
* Built a solid team and a robust company culture by embracing the company's mission, values and leadership traits. 
* Responsible for recruiting, staffing, training and development. Staffing and operations management. 
* Participate in quarterly market reviews with Client. 
* Manage the performance appraisal process and team communications. 
* Budgeting; proven ability to effectively forecast. P&L Management with actual' usually falling within 5% of forecasting.


Rave PCS, Saddle Brook, NJ

Jan 2009Oct 2009

Provide daily sales leadership to multiple Retail Store Managers and Sales Representatives in a multi-location retail environment. 
* Develop plans for success to meet and exceed sales targets for multiple, quota bearing sales forces. 
* Recruit and continuously develop and maintain winning teams of consistent overachievers. 
* Lead daily sales team meetings with a focus on morale to motivate the sales force to the next level of success. 
* Manage Retail Sales Managers and individual Sales Representatives' daily sales activity including sales presentations, closing ratios, customer contacts, after sales follow-up, customer outreach & telemarketing. 
* Lead outbound sales efforts including store marketing activities and other special promotions to assist in lead generation and new sales. 
* Train Retail Sales Representatives on how to educate customers regarding the benefits of products and services as well as answer questions regarding equipment, coverage area, pricing, and availability.


American Cellular, Hillsborough, NJ

2002 2009

Territory included New York City, New York State, New Jersey and Connecticut {55+ retail outlets}. 
* Recruit marketing outlets and agents; made store to store calls, presented advantages of Verizon Wireless dealership. 
* Managed agents, assisted in developing marketing strategies to increase sales and profitability and resolve problems. 
* Trained agents and sales force on Verizon Wireless products and services, product presentation and sales techniques. 
* Managed Inventory, Advertizing and Merchandising & Development Budget {over a $100k+ Budget}. 
* Forecast Monthly Sales for Region. 
* Purchased inventory for the region {over $500,000+} based on sales forecast. 
* Responsible for meeting or exceeding assigned quotas and business objectives for the assigned territory.


WorldCom Wireless, East Rutherford, NJ

2000 2002

Provided strategic planning for New Jersey territory sales personnel. 
* Hired, supervised, trained, coached and evaluated team of 24 account executives. 
* Maintained inventory, analyzed sales volume, trends and forecasted purchasing needs. 
* Increased sales volume by 2% monthly {1k new sales monthly for team}. 
* Managed assigned territory, sales distribution, planning, and customer service.


Verizon Wireless/Bell Atlantic Mobile, Brooklyn, NY

1998 2000

Managed a Business to Business portfolio of Corporate Accounts, including clients such as Morgan Stanley, Chase, S.I.U. Hospital, United Federation of Teachers Union, and the PBA of NY. 
* Developed marketing and product education strategies {employee days}. 
* Exceeded sales goals {top 1%} 75+ new sales monthly. 
* Analyzed client needs, recommended services and equipment, maintained service quality. 
* Received "Top Rookie Award" 3rd quarter, 1998; Team Leader in Data Sales.


Arjay Telecom, New York, NY

1996 1998

Managed overall business operations of 50 regional cellular store facilities. 
* Assisted store managers in development of new marketing strategies for increased profitability. 
* Collaborated with assigned agents through weekly visits to develop, measure, and manage business plans. 
* Effectively communicated promotions, new products, and services to agents and Sales Associates.


Olympia Beepers and Cellular Phones, Staten Island, NY

1994 1996

Managed all aspects of business. 
* Developed work and budget plans and annual sales projections. 
* Created innovative advertising, promotional campaigns, store displays, and pricing strategies. 
* Custom computerized inventory control, directed purchasing, and oversaw loss prevention. 
* Hired, trained and supervised support staff, scheduled work assignments, and mediated grievances. 
* Established loyal customer base through meticulous customer service and follow up procedures.


A.A. in Marketing, Management and Merchandising

Tobe-Coburn School for Business Careers, New York, NY

Additional Information

Drive performance of Key Performance Indicators
  • Multi-Site Operations

Bi-lingual, Fluent in English and Italian

Highly Proficient in Windows 2000, Windows XP, MSWord, MS Outlook,
Proficient in Excel, Access, PowerPoint, WordPerfect

Professional Trainings

Client Relationship Management Training
Professional Selling Skills Training
Performance Management v4.0 Training
Advanced Interview & Hire v1.0 Training
Optimizing Team Performance Training
Building Relationship Versatility Training
Documenting Employee Performance Training
Coaching for Improvement Training
Coaching for Success Training
Essentials of Leadership Training
Coaching for Results v3.0 Training
Situational Leadership Training

Motivating Others Training
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