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Your Name

Hard working graduate with excellent customer service skills, as well as experience in facilities/housing operations and hospitality/hotels.

Lincoln, NE

your.email@example.com
111-222-3333
www.your-website.com

Summary

Objective: To put my knowledge, skills and experience in hospitality, customer service and facilities/housing operations, as well as the knowledge gained throughout my college career to good use, in my efforts to begin and maintain a career.

Work Experience

Guest Service Agent/Night Auditor

Hampton Inn, Lincoln, NE

Mar 2011Current

Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancelations, revisions, and information updates on changes.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Perform other duties as assigned including guest room tours, concierge services, special guest request, etc.

Live-in Mechanic

Hampton Inn, Lincoln, NE

Jan 2012May 2012

Tended to any mechanical issues taking place between the hours of 4:30pm - 7:00am during the week, and twenty-four hours a day on the weekends while living in the dormitory.
  • Tended to leaks, broken door locks and faulty smoke detectors. Also dealt promptly with any biohazard material that may have needed cleaned and removed.

Student Custodial Supervisor

University of Nebraska Lincoln Housing Department, Lincoln, NE

Jun 2005May 2012

Supervised a team of student workers for general upkeep of the dormitories.
  • Conducted daily inspections of other workers' duties.
  • Evaluated performance of student custodial personnel; prepared and submitted disciplinary action and incident reports.
  • Established and monitored working relationships with students, faculty, staff, co-workers, and visitors.
  • Coordinated various cleaning projects; received equipment; operated all cleaning equipment.
  • Performed other duties as assigned.
  • Responsible for tending to any biohazard material that was reported/found during my shift.
  • During summer the dorms function as housing for a variety of different camps, of which we are responsible for the preparations of and upkeep during the various camps. This involves cleaning rooms, bathrooms and public areas.
  • Worked side by side with other students and full-time employees as well as lead teams in these tasks.
  • Summer work also involved leading a team of students in the stripping and refinishing the tile of over a hundred rooms, as well as cleaning carpet throughout the building.
  • Throughout the year I was responsible for many tasks involving leadership as well as independent work.

Education

Bachelor's in Education and Human Sciences

University of Nebraska Lincoln, Lincoln, NE

2012

Associates of Arts in Arts and Sciences

Southeast Community College,

2012

Sign Language Interpreting

Iowa Western Community College, Council Bluffs, IA

Skills

  • Skills
  • Problem solving, reasoning, motivating and training abilities
  • Results oriented
  • Works well in a team environment or alone
  • American Sign Language.
  • Very good customer service/people skills.
  • Willing to perform any tasks required.
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