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Your Name

IT Project Manager

your.email@example.com
111-222-3333
www.your-website.com

Summary

Skilled Systems Engineer and Project Manager Successfully Aligning IT with business strategies by mapping enterprise solutions with business deliverables from implementation to final deployment, managing
  • Infrastructure development
  • Data Center integration and relocation
  • Application deployment
  • Backup and Disaster Recovery
  • Storage
  • Server Systems
  • Desktop and server virtualization
  • Compliance

Work Experience

IT Project Manager

Aegis USA,

Feb 2012Feb 2013

Provide strategic and tactical recommendations for new technologies, and identifying areas to improve overall infrastructure, such as o Hardware and software support and licensing
o Disaster recovery and backup
o Server consolidation,
o IT policies and standardization
o Change management to meet compliance
  • Liaison to the Director of IT, communicating globally (UK, S.Africa, Australia and Argentina) with all project staff members.
  • Compiled recommendations to mitigate risks.
  • Improve over all communication between IT support staff within Los Angeles, Philippines and India.
  • Accountable for building and maintaining strong working relationships and ensuring the team operates based on standard project and program management processes
  • Work directly with business units to diagnose and resolve IT issues
  • Wrote BRD's and SOW's

Datacenter relocation and expansion / Server consolidation and virtualization:
  • Responsible for project resource allocation, planning, scheduling and budget tracking.
  • Managed and architected datacenter infrastructure build-out to support 800 call center employees (Manila, Philippines) using Cisco UCS, HP servers, Citrix Xen, VMware 4, EMC VMAX and MPLS network in less than a year.
  • Managed and oversaw translations and vendor coordination, clients, service providers, facilities and business partners.
  • Hire additional staff to insure business as usual with minimal downtime.
  • Remotely managed developers, QA resources and engineers
  • Conduct ongoing communication to senior management.
Offshore Data Center Recovery:
  • Successfully met RTO & RPO for all critical applications and data using EMC SRDF and BCV, Symantec NetBackup, ship logging with SQL 2003, VMware Site Recovery Manager, and HP Business Copy EVA.
  • Provide redundancy and increased reliability for mission-critical systems

IT Project Manager

Wells Fargo, Irvine, CA

Jan 2011Feb 2012

Nominated for CIO top employee of the year
  • Promoted to provide leadership and project delivery-leading teams in Wachovia/Wells Fargo merger activities, application integration, and VMWare virtualization efforts.
  • Interfaced with Sr. Management, Business Units, Systems Development, Infrastructure, Operations, and Support teams to meet business objectives
  • Manage established teams and processes to complete projects on corporate mandated due dates

IVR 2011 end of life support & Right Fax 10 upgrade
  • Work closely with telecom management to lead 10+ project team members in 4 contact centers.
  • Contributed to project plan, business requirements, technical design, project definition, systems specifications, work breakdown and structure and risk assessment.
  • Coordinate and communicate weekly meetings, change management, work with security team to identify risks. Manage system and application deployments from development, testing, staging and user acceptance environments to production.
  • Coordinate and manage all QA activities, UA and facilitate issue resolution
Desktop Initiative/Software Upgrades:
  • Involved working with multiple sites, departments and branches.
  • Author of project plan, resource allocation, scheduling and budget tracking.
  • Upgraded 4000+ WFDS user workstations to Windows 7 and Office 2011, and other software programs that were upgraded and/or launched using SMS 2003.
  • Worked with QA team to insure all application compatibility issues in a heterogeneous environment
  • Communicated and coordinated with branch managers, work closely with Help Desk, Desktop and System Engineers team members to support rollout of any desktop application or windows issues.
Commercial branch upgrade:
  • Highly visible project. Managed the WFDS Commercial branch server and workstation upgrades for 300+ users and relocate 3 branch offices.
  • Worked closely with business to meet rollout timeline for each location.
  • Managed project time line, user migration, and client application testing, application rollouts, change management.
  • Manage to centralize storage and user profiles and data relocation and migration.
  • Managed vendors, service providers and facilities to relocated branch offices.

Systems Manager / IT Project Management

Pacific Life, Newport Beach, CA

Oct 2008Nov 2010

Interim Systems Manager for the corporate division. Lead a team of 7 engineers in hardware, network and storage design, project support, setup and delivery, and configuration for a multi domain environment
  • Responsible for project resource allocation, planning, scheduling and budget tracking, vendor management and software procurement.
  • Enterprise Agreement Group Board Representative for the Corporate Technology division
  • Communicate divisional goals, ideas and gaps and Manage divisional IT projects
  • Negotiate, research and procure Systems Engineering infrastructure software and hardware
  • Technical lead on various projects such as, Business Continuity (DR), VSphere ESX4.0, Citrix (XenApp, XenDesktop, XenServer)
  • Prepare and propose High-Level presentations to board members/executives
  • Design, architect, and implement Disaster Recovery plan for subsidiary company in London
  • Support HP BL465, 495, and 685c class blades in the VMware and Citrix environment utilizing VLAN tagging, Virtual Connect Manager and Online Administrator on C7000 Enclosures

Integration & Relationship Mgmt.:
  • Act as the I.S. liaison and integrate 3 offshore sites to the corporate site.
  • Responsible for integrating all offshore companies into internal systems and defining process and procedures for future integration.
  • Interface with offshore management to plan, coordinate business continuity and disaster recovery. Integration was delivered successfully and delivered 15% ahead of schedule
Enterprise Project Delivery:
  • Lead a cross-functional team to implement a $4.9M virtualization initiative to reduce operating expenses and improve time to market, and SLAs.
  • Garner support from the steering committee and technology departments by providing a virtualization roadmap using VMware and Citrix XenDesktop and XenApp, HP Blade Center, and tier storage for business critical applications.
  • Identify cost savings opportunities of $3.4M over 3-4 years through energy grid efficiency, application density, and increased productivity
  • Design, implement, and support VMware environment for multiple domains
o Implement performance tuning and best practices for VMWare
o VSphere, VCB, HA, DRS, memory and CPU utilization, resource management, network and data failover/redundancy, RDM, physical to virtual clusters, cluster management, security, Active Directory integration
o SAN best practices, LUN and zoning, snapshots
o SVmotion, VMotion, VDI
o Performance enhancements and overall health of ESX servers
Implementation of multi-million dollar enterprise EMC VMAX and NetApp for critical applications:
  • Lead team of storage engineers and EMC Project Managers in hardware and LUN design, scheduling, delivery and setup and configuration for tier 1 applications.
  • Author of project plan and project timelines, resource management and budget tracking and reporting.
  • Identify risks and application dependencies.
  • Successfully migrate all data from old SAN insured a smooth transition in 8 months.

IT Project Manager

Aegis USA, Los Angeles, CA

Feb 2008Sep 2008

Use infrastructure expertise, able to turnaround business critical projects that had run away from their timelines and deliverables
  • Compile recommendations to mitigate the current risks, consult and work very closely with the Director of IT in Los Angeles and Philippines on new technologies, datacenter expansion and identifying areas to improve overall infrastructure, such as hardware and software support and licensing, disaster recovery and backup, server consolidation, IT policies and standardization, and change management to meet SOX compliance
  • Improve over all communication between IT support staff between Los Angeles and Philippines
  • Accountable for building and maintaining strong working relationships and ensuring the team operates based on standard project and program management processes
SOX compliant audit:
  • Lead team of quality assurance, network, storage and system engineers in hardware and storage design, procurement, scheduling, delivery and setup, and configuration for a multi domain environment
  • Implemented Infrastructure refresh, server consolidation and virtualization
  • Implement policies/procedures to ensure solutions were reliable, available, secure and effective
  • Backup and disaster recovery - Discovered problem areas, identified client and business requirements.
  • Managed with multiple vendors such as Symantec, Dell and Enpointe.
  • Provided multiple solutions for the U.S. Dallas and L.A. datacenters.
  • Architected and implement solutions with Systems Engineers.

Sr. Systems Engineer

American Home Mortgage, Irvine, CA

Oct 2004Feb 2008

Systems engineer team lead
  • Performed HP hardware, installation, configuration, enhancements, maintenance and upgrades.
  • Managed critical IT Issues that involved fact finding and discovery, research, problem solving, and communication.
  • Managed Microsoft Windows OS Upgrades and VMware Patch Managment
  • Support over 1500 HP Enterprise servers in four environments and three Data Centers in a windows 2003 Active Directory environment
  • VMware ESX 3 and Windows engineer lead. Document, provide solutions, and build internal knowledge
  • Datacenter activation and migration lead engineer. Worked closely with storage department to successfully plan out and migrate data storage.
  • Use Windows Scripting and WMI to automate environment and Active Directory
  • Work closely with project managers to meet project deadline
  • Support fiber connections, HBAs and SAN connectivity for SQL, Oracle and VMware (ESX) servers to Clarion, Net App, Left Hand and I-SCSI
  • Communicate effectively with multiple IT units and a variety of 3rd party vendors
  • Assist in planning, configuring and supporting Citrix Presentation 4.0 into environment

Linksys Corporate Trainer

Cisco, Irvine, CA

Sep 2001Oct 2002

Conducted training and analysis for product support, sales, and marketing groups for Cisco associates and retail clients on all Linksys network products. Responded to product-related informational requests from internal and external departments and personnel
  • Consult with Enterprise Line of Business clients to forecast and build video/media-based training solutions.
  • Managed Enterprise training projects from inception to delivery on time and within budget.
  • Served as the secondary contact for customer service issues pertaining to product line. Assist other product managers with customer service requirements.
  • Coordinated and assisted in the administration of technical training programs, including the planning, scheduling, budget control communication and arrangements
  • Designed and managed online and offline knowledge base. Also helped to create a web based intranet for the call center support group.
  • Developed latest video/multimedia technologies to deliver information and services to Corporate Marketing audiences.
  • Developed latest video/multimedia technologies to deliver information and services to Corporate Marketing audiences

Education

University California Irvine, Irvine, CA

Additional Information

Process & procedure Improvement Business Relationship Management Creative Problem Solver 
Vendor Management Leadership & Mentorship & Training Systems Analyst Scope & requirements gathering Systems design & architecture Strategic Brief & Pitch Team building and Management Presentation & Review Change Control Management 
Research & Discovery PDD, BRD, SOW, RFP Resource planning & scheduling 
Agile & Waterfall Methodologies SDLC Management Technical specifications
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