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Information Security Analyst

San Antonio, TX

Work Experience

Information Security Analyst

UT Health Science Center, San Antonio, TX

Apr 2011Current

Perform continuous vulnerability scans on workstations and servers and provide plans for remediation.
  • Monitor, evaluate, and maintain systems and procedures to protect the data systems and databases from unauthorized users.
  • Identify potential threats and respond to reported security violations.
  • Determine causes of security violations and recommends corrective actions to ensure data security.
  • Research, recommend, and implement changes to procedures and systems to enhance data systems security.
  • Interface with user community to understand their security needs and implements procedures to accommodate them.
  • Monitor Microsoft Forefront alerts and responding to incidents.
  • Manage workstations and servers via SCCM.
  • Perform all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction.
  • Ensure that user community understands and adheres to necessary procedures to maintain security.
  • Conduct accurate evaluation of the level of security required.

Network Support Specialist

NAS-CC, Corpus Christi, TX

Aug 2010Mar 2011

Worked as part of a team responsible for all aspects of systems administration, including installing, configuring, testing and supporting the (CNATRA) network infrastructure, desktop computers, and application servers.
  • Provide 2nd and 3rd tier troubleshooting of the production and test environments.
  • Manage user service requests using the Remedy ticket system.
  • Install, manage and update Navy ground flight training software and hardware.
  • Provide 24x7 support through a rotating 3 shift schedule.
  • Perform system and preventive maintenance on desktop and server systems.
  • Perform daily full and incremental tape backups.
  • Monitoring McAfee HBSS alerts and responding to incidents.
  • Maintain documentation of changes made to computer systems and network devices.
  • Manage workstations and servers via Altiris deployment solution.
  • Deploy patches to address vulnerabilities using Altiris deployment solution.
  • Identify system security vulnerabilities using Retina Network Security Scanner.

MicroComputer Specialist II

Driscoll Children's Hospital, Corpus Christi, TX

Jun 2008Aug 2010

Provide 2nd level technical support to end-users for PC, software and network-related problems.
  • Install, upgrade, configure and optimize hardware and software applications.
  • Assisted with hospital-wide roll-out of EPIC EMR software to workstations and thin clients
  • Ensure proper documentation is completed for tickets, PC setups and configuration changes.
  • Support remote users via VNC, RDP and assisting remote installations.
  • Escalate assigned help tickets to appropriate department and assist in resolution.
  • Provide 24 hour support in a rotating on-call schedule.

Systems Analyst

CC Distributors, Corpus Christi, TX

Oct 2007Jun 2008

Provide support for distribution software users in building and over the phone.
  • Administration of file, mail and application servers
  • Repair, troubleshoot, order, and upgrade computer systems, printers, and networking environments

Double Agent/On-Site Technical Support

Best Buy, Geek Squad, Corpus Christi, TX

Jun 2004Jan 2008

Provide technical support, repair, and installation of computer components, and software environments used in the repair or upgrade of computers.
  • On site customer visits to repair, troubleshoot or upgrade computer equipment as well and set up, troubleshoot and configure new and existing networks.

Lead in house technician for employer

Dr. Nerd Computers, Corpus Christi, TX

Sep 2003Jun 2004

Repair, troubleshoot, and upgrade computer systems for in-store customers

PC Technician

Computer Express, San Antonio, TX

Dec 2002Apr 2003

Resolution of basic networking problems
  • Performed maintenance on computer systems on-site or in-store.


Career Point Institute, San Antonio, TX


Additional Information

  • 10+ years of experience providing technical support in various roles, including Information Security, Network Support and System Administration.
  • Expert level Windows XP Professional/Vista/7, Microsoft Office 2003/2007
  • Knowledge and application of Information Security principles and HIPAA Security Standards
  • Customer service, quality driven, dependable and easily adaptable

Technical Skills
Operating Systems Windows XP, Vista, 7, Server 2003/2008, OS X
Protocols TCP/IP, DNS, DHCP, SMTP, POP, SSL, 802.11
Hardware HP/Compaq, IBM, Intel, Dell, Gateway, WYSE Thin Clients
Wireless Solid understanding of 802.11x protocols and associated security algorithms
Security Network Vulnerability Assessments (Retina, LANguard, Appscan, Qualys), Antivirus (McAfee, Sophos, Symantec, Forefront), Whole Disk Encryption (SecureDoc. Bitlocker, FileVault)
Remote access VPN, VNC, Terminal Server, Citrix
Utilities Altiris DS, Acronis, Ghost, Retina
Virtualization VMware, Microsoft Virtual Server, Microsoft Virtual Machine Manager
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