Northwest Florida State College, Niceville, FL
Aug 2009 – May 2011
Observe, assessed, identify problems, and implement plans of care to deliver safe, effective, and quality primary patient care. Identified patient needs and astutely determined priority of patient care. Assessed and further investigated with focus on physical, developmental, and psychosocial patient conditions. Communicated therapeutically, educated patients and families while promoting patient autonomy. Provided patient care with minimal supervision while completing a 120 hour externship at Crestview Medical Center and Twin Cities Hospital. 70 hours completed in the Emergency Departments.
Business and Financial Adviser
Self Employed, Crestview, FL
Nov 2007 – Dec 2010
Developed and assisted a select clientele in formulating business plans to procure loans for new businesses and business expansions. Analyzed profit & loss statements and business practices providing guidance to strengthen annual net gains while improving business customer satisfactions ratings. Maintained high client satisfaction as evident by maintaining client loyalty while gaining new clients through referrals.
Banking Manager/Loan Officer
Aug 1997 – Nov 2008
Led and managed Residential Mortgage Loan Officers in the origination of mortgage loans. Provided training and guidance to subordinates in the areas of marketing, sales, loan applications, processing, underwriting and compliance. Reviewed loan files for compliance and provided feedback to staff. Recruited and hired loan officers and support staff. Coordinated joint activities and meetings with banking personnel to build and maintain strong internal relationships in order to yield higher customer retention though information exchange and education of available mortgage and banking products. Trained Banking Center Managers and Personal Bankers in the origination of conventional paperless loans decreasing loan approval time. Set up and conducted meetings with large residential home builders to increase client base and building strategic business relationships. Marketed local realtors, builders and home buyers for residential mortgage loan business through use of various marketing techniques. Conducted seminars and briefings to educate realtors, builders and consumers in the area of available mortgage products, home purchasing and obtaining financing. Interviewed loan applicants to provide loan pre-qualifications and approvals. Counseled loan applicants on documents required to obtain loan approvals. Analyzed applicants’ credit, income, job stability, cash flow and assets to determine loan qualifications and counsel those requiring improvement to obtain future financing. Ensured customer satisfaction through excellent customer service, evaluation of surveys, direct contact with customers and follow-up calls to customers after product delivery.
Intelligence Operations Superintendent/Analyst
24th Operations Support Squadron USAF, Howard AFB, Panama
Oct 1995 – Jun 1997
Managed and programmed Wing Intelligence budget, manpower and training requirements ensuring mission readiness and accomplishment. Communicated and coordinated operations for multi-national forces throughout Central and South America. Provided and briefed all source intelligence analysis to units assigned and deployed in Central and South America. During contingencies, supervised activities within the intelligence watch center and presided as a member of the threat working group advising and updating the battle staff on current threat levels and possible courses of enemy actions. Responsible for writing and executing exercise scenarios to test intelligence operations capabilities throughout Central and South America.
Intelligence Operation Analysis
609th Air Intelligence Squadron USAF, Shaw AFB, SC
Feb 1993 – Oct 1995
Intelligence Squadron Superintendent (Sep 1994 – Oct 1995): Directly responsible for advising United State Central Command Air Forces Intelligence commander on budgeting, execution of command operations, maintenance, support funds, mobility readiness, equipment and supply procurement. Developed and implemented operational financial plan and budget review. Managed and directed the requisition of necessary resources to maintain intelligence operations during peace, contingency operations and war. Supervised the intelligence analysis within the Air Operations Center Combat Operations Intelligence Division during contingency operations and wartime.
Intelligence Analyst Flight Superintendent (Aug 1993 – Sep 1994): Managed the United States Central Command Air Forces intelligence’s analysis for Southwest Asia. Communicated and coordinated operations for multi-national forces throughout Southwest Asia. Provided and briefed all source intelligence analysis to Central Command Air Forces Commanders assigned and deployed in Southwest Asia. Supervised the gathering, analysis and dissemination of critical intelligence information. Communicated and coordinated intelligence operations with other United States and allied foreign government intelligence agencies operating within Southwest Asia. Evaluated and forecasted for short-term and long-term budgeting requirements to support intelligence analysis and operations.
United States Air Force, Goodfellow AFB, TX
Feb 1993 – Aug 1993
93rd Security Police Squadron USAF, Castle AFB, California
Oct 1985 – Feb 1993
Law Enforcement Superintendent (Jul 1991 – Feb 1993): Managed and supervised law enforcement and confinement operations. Communicated and coordinated with local and federal law enforcement agencies on joint operations, training and enforcement of current laws. Communicated with local prosecutors on all on-going criminal case within jurisdiction. Coordinated prisoner transfers for trial and long-term confinement. Reviewed all criminal reports ensuring accuracy and adherence to federal and local law. Managed law enforcement and confinement annual budget and forecasted for future requirements. Provided on-scene command and control over hostage situations, bomb threats and riot control.
Shift Leader (Sep 1990 – July 1991): Managed and lead Security and Law Enforcement forces in ensuring Federal, State and Local laws were enforced while maintaining security over a nuclear weapons storage area. Performed duties to ensure on-scene command and control of security forces in response to all incidents exceeded requirements to maintain mission requirements. Supervised the training of all flight personal to ensure proficiency in duties. Initiated and supervised flight level exercises to evaluate proficiency in all areas and responsibilities to include response to attracts, major accident responses, bomb threats, robberies, and security breaches. Performed duties as Field Supervisor of the Emergency Services Team, trained personnel in special tactics and weapons to eliminate treats and resolve hostage situations. Planned and executed all personal protection teams assigned to visiting VIPs.
Confinement Superintendent (Jan 1990 – Sep 1990): Managed, supervised and trained personnel in the operation of the confinement facility. Processed pretrial, post trial and casual prisoners for continuous and temporary confinement while preparing all required documents for the in-processing, out-processing, transfer, and management of all prisoners. Counseled and advised prisoners on rehabilitation and personal matters. Planned and managed traffic control, parking and security measures for local events. Perform duties as Law Enforcement Superintendent in the absence of the Law Enforcement Superintendent. Performed duties as the Squadron's Resource Protection/Crime Prevention Monitor, Small Block Arms Instructor and Personnel Apprehension and Restraint Instructor. Performed duties as Field Supervisor of the Emergency Services Team, trained personnel in special tactics and weapons to eliminate treats and resolve hostage situations. Planned and executed all personal protection teams assigned to visiting VIPs.
Law Enforcement & Security Operations Staff Supervisor (Nov 1988 – Jan 1990): Screened incoming correspondence, prepared reports and other documents in support of Law Enforcement and Security Operations. Responsible for the development, implementation and evaluation of force-on-force training. Assisted with Quality Control Evaluation and participated as a member of the Evaluation and Assessment Team. Initiates special projects as directed by the operations Officer. Performed duties as Field Supervisor of the Emergency Services Team, trained personnel in special tactics and weapons to eliminate treats and resolve hostage situations. Planned and executed all personal protection teams assigned to visiting VIPs.
Pass and Registration Supervisor (May 1987 – Nov 1988): Managed, supervised and trained personnel in the preparation, issue, and control of identification cards, restricted/controlled area badges and the registration of privately-owned vehicles. Authenticated all entry authority listings, change letters and administrative actions related to the pass and registration section. Advised commanders and unit security managers on procedures for the issue, reissue and turn in of restricted/controlled area badges. Prepared and conducted briefings on identification media, vehicle registration and firearms registration procedures to the Resource Protection Executive Committee, Base Security Counsel and Unit Security Managers. Small Arms Block Instructor and Squadron Law Enforcement Trainer. Performed duties as Field Supervisor of the Emergency Services Team, trained personnel in special tactics and weapons to eliminate treats and resolve hostage situations. Planned and executed all personal protection teams assigned to visiting VIPs.
Law Enforcement Staff Supervisor (Oct 1985 – May 1987): Responsible for reviewing, updating and coordinating law enforcement operational plans, instructions and operating orders. Screened incoming correspondence, prepared reports and other documents in support of Law Enforcement. Planed, coordinated and directed specialized law enforcement programs. Performed duties within the confinement facility in-processing, out-processing and transfer of prisoners. Performed duties as law enforcement patrolman during manpower shortages and emergency operations. Performed duties as Emergency Services Team’s Tactical Leader to eliminate treats and resolve hostage situations. Led personal protection teams assigned to visiting VIPs.
Law Enforcement Quality Control and Training Supervisor
848 Air Control & Warning Squadron USAF, Wallace Air Station, Republic of the Philippines
Sep 1984 – Oct 1985
Established checklists and test banks for quality control evaluations. Conducted oral, performance and written evaluations for all Law Enforcement personnel Wrote checklist for and conducted quality control inspections for all Law Enforcement sections. Set-up, managed and implemented training for both Department of Defense Police and Air Force Law Enforcement personnel. Performed duties as a member of the Base Exercise Evaluation Team, responsible for exercising and evaluating the procedures established to meet all contingencies. Oversaw Armory procedures ensuring the proper accountability, issuing, receipt and maintenance of weapons occurred. Severed as Medical Aid Station Reserve Technician, responsible for assisting and augmenting medics in proving medical care as needed.
3700 Security Police Squadron USAF, Lackland AFB, TX
Feb 1981 – Sep 1984
Law Enforcement Mobility Supervisor & Trainer (Aug 1982 – Sep 1984): Responsible for ensuring that all personnel assigned to mobility teams where fully qualified to be deployed in the event of wartime emergency or contingency. Coordinated mobility procedures with the base mobility officer for deployments. Ensured personnel where informed of the proper mobility procedures, uniforms and equipment requirements. Controlled the issue and storage of mobility equipment. Prepared Wartime Redness, Mobility Status and Limiting Factor report for submission to higher Headquarters. Organized, trained and exercised personnel in Air Base Ground Defense Tactics. Performs duties as tactical team leader for the Emergency Services Team. Instructed apprehension and defense technique to all law enforcement personnel.
Law Enforcement Patrolman (Feb 1981 – Aug 1982): Patrolled to protect personnel, equipment and facilities. Enforced standards of conduct, discipline, adherence to laws and regulations. Investigated incidents, offenses and traffic accidents. Searched persons and property in the apprehension of suspects. Seized, collected and preserve evidence in criminal cases. Interviewed witness to criminal activities. Integrated subjects and suspects alleged to be involved in criminal activities. Performed duties as entry team point for the Emergency Services Team.