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Your Name

Computer Systems Analyst

Baytown, TX

your.email@example.com
111-222-3333
www.your-website.com

Summary

To perform my best in your company and to advance to the highest position attainable, capitalizing on my strong technical knowledge and special skills in computer systems, systems administration, networking and security.

Work Experience

Computer Systems Analyst

Andres Medical Clinic, Anahuac, TX

Oct 2010Current

Main Task: Administer all desktop and laptop stations within the Active Directory of Windows 2000 Server to remain up and secured 24/7. Manage the domain for website administration and setup of POP3/IMAP/SMTP email accounts to each workstation. Verifies the routing protocols for all workstations to be sure all are connected to the network. Develop the company websites and marketing materials for marketing of the facility. Design and develop computer systems by choosing and configuring hardware and software, and work out ways to apply the existing system resources to additional tasks. Specify inputs that the system will access, decide how the inputs will be processed, and format the output to meet users' needs. Prepare cost-benefit and return on investment analyses to help management decide whether implementing the proposed technology would be financially feasible. Provide improvements and development and support on the presently-used Electronic Medical Software to comply with the current state regulation HL7 and HIPAA requirements. Provide support on Medisoft Network Professional, Practice Management and Revenue Management Software. Assist in administration of the MySQL Database of the existing EMR. Execute backup of all data on EMR and billing systems currently used.

Subject Matter Expert

AIG Business Processing Services, Inc,

Jan 2008Apr 2010

Main Task: Ensured data integrity, smooth processing and accurate analyses. Analyzed data, interpreted results, and provided written summaries. Shared knowledge and analyses with team members and other staff. Managed the team's daily distribution of work volume to achieve individual SLA targets. Point person when system downtimes were encountered within the team. Assisted in production of work cases. Communicated regularly with US counterparts for special handling requests of cases, and recommendations. Worked hand in hand with the team leader in generating management reports and supervised the team, acted as OIC in the absence of the team leader. Monitored team performance and maintained continuous program for team improvement. Conducted training for new hires. Reported to the Manager of Team Operations.

Business Processing Specialist

AIG Business Processing Services, Inc,

Jun 2006Jan 2008

Main Task: Reviewed online insurance applications by accessing several systems at a time to complete the process. Recommended interim course of action based on data integrity. Posted in the systems the necessary requirements needed for the underwriting process of insurance applications. Communicated with the team leads and SME's regarding issues on cases being handled. Maintained and exceeded daily SLA targets. Increased the team's quality performance rating by doing quality reviews on teammate's cases. Assisted in updating records of policies with special requests to counterparts in the US. Promoted to SME.

Transaction Premium Reconciliation Analyst

Accenture,

Sep 2005Jun 2006

Main Task: Was responsible for handling customer accounts of a confidential international insurance group. Applied the figures of the premium payment of the clients to a special system. Updated the whole team's case list of groups enrolled with the company. Attended regular monthly training.

Elizabeth Seton School, Manila

Jul 2005Jul 2005

Philippines, March 2001 
Character References available upon request

GXS Software Development Philippines Inc,

Jan 2005Mar 2005

Main Task: Developed a Search Engine (My Search) for Java classes using Java Eclipse 3.0 Platform to retrieve existing source code packages that the programmers make use of.

Additional Information

Technical Skills:
  • Programming Language: Visual C++, Visual Basic 6.0, SQL, MySQL, HTML, Java Eclipse 3.0
  • Operating Systems: Microsoft Windows 98, Windows 2000 Server, Win XP, Vista, Windows 7, Cisco Systems, Linux and UNIX, iOS
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