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Your Name

Customer Service Representative

Raleigh, NC

your.email@example.com
111-222-3333
www.your-website.com

Summary

Seeking a position in a customer service, video production, entry-level accounting or business or administrative career field.

Work Experience

Casual Mail Handler

US Postal Service, Raleigh, NC

Nov 2012Jan 2013

Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other 
containers, are in place. 
 
Sorts mail in proper bins based on zip codes and dates of deliver 
 
Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or 
dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; 
may riffle or verify mail to ensure sorting accuracy as needed.

Human Resources Benefits Representative

Xerox, Cary, NC

Jun 2012Oct 2012

Answers and responds to incoming calls from employees and former Hospital Corporations of America-related employees with questions about their health and wellness benefits, payroll, health and life insurance inquiries 
 
Handles confidential information with sensitivity and discretion in accordance with Data Privacy requirements.

Remodeling Associate

Wal-Mart, Raleigh, NC

Feb 2009May 2009

Helped build, carry and assemble shelves for store remodel. 
 
Relocated merchandise in food, clothing, garden and electronics section

Customer Service Representative

Time Warner Cable, Morrisville, NC

Sep 2008Feb 2009

Interacted with hundreds of inbound customers monthly (via telephone) regarding cable, wireless internet and digital phone sales and disconnections 
Routinely managed and handled tens of thousands of dollars, as well as oversaw sensitive and confidential banking and financial information 
Assisted in the recruitment of hundreds of potential customers as well as the retention of existing customers 
Sold and marketed digital cable packages for all major cable channels including HBO, Starz, Cinemax and Showtime

Nextel Technical Support Representative Training

ACS, Sprint, Cary, NC

Jul 2008Aug 2008

Learned how to assist Nextel/Sprint customers with technical telephone, PDA and wireless device malfunctions, replacements and sales 
Learned how to answer billing related issues 
Learned how to sell PDAS and wireless devices

Overnight People Greeter

Wal-Mart, Fayetteville, NC

Dec 2007Jun 2008

Regularly greeted hundreds of incoming and outgoing Wal-Mart customers on a daily basis 
Managed, recovered and distributed dozens of shopping carts on a daily basis to numerous customers including those with physical disabilities 
Assisted management with loss prevention by alerting them to the presence of suspicious activities and individuals that may have been responsible for theft 
Assisted customers with returning items that they no longer wanted 
Advised customers of where to find various merchandise throughout the store on a daily basis 
Managed anti-theft scanning device located throughout the store to log and document theft and attempted theft

Overnight Grocery Stocker

Wal-Mart, Fayetteville, NC

Jul 2007Dec 2007

Managed and inventoried hundreds of different grocery items on a daily basis (i.e dairy, cereals, soups, paper goods, cleaning products, baby foods) 
Stocked dozens of items on shelves on a regular basis to ensure that thousands of customers had the various food items that Wal-Mart had available 
Assisted hundreds of customers with locating various food, cleaning and paper good products 
Neatly and safely organized hundreds of food, cleaning and paper good products to provide efficient and easy access by customers

Customer Service Representative

Cingular Wireless, Fayetteville, NC

Mar 2005Jul 2007

Interacted with over two-thousand inbound customers monthly (via telephone) regarding wireless phone invoices, telephone equipment malfunctions, fraud, 
sales and various other issues related to the sales and maintenance of cell 
phones 
Routinely managed and handled tens of thousands of dollars, as well as oversaw 
sensitive and confidential banking and financial information 
Sold thousands of dollars in wireless cell phones, accessories, personal digital 
devices, ring tones, games and graphics 
Assisted in the recruitment of hundreds of potential cell phone customers as well as the retention of established customers

Administrative Assistant U.S Air Force

Scott Air Force, Base, IL, US

Feb 2004Dec 2004

Assisted in the welcoming and processing of over two-hundred incoming and outgoing military personnel, playing a key role in the transferring of these 
members to other military installations worldwide and/or their separation from the military 
Provided invaluable assistance in the performance of numerous departmental 
procedures such as urinalysis testing, scheduling and coordinating meetings between the commanders, first sergeants and various subordinates 
Routinely created, managed and updated training records containing Air Force 
fitness records, disciplinary records, and various sensitive and confidential 
information regarding over four-hundred Air Force members 
Provided PowerPoint support for monthly departmental meetings 
Routinely provided photographic support for departmental meetings, award 
ceremonies and promotion ceremonies

Video Production Technician U.S Air Force

Scott Air, Base, IL, US

Jul 2001Feb 2004

Provided video support for over two-hundred military and civilian events, 
including a financial lecture given by financial guru Suze Orman, which 
subsequently aired on the Air Force Network 
Edited over one-hundred military and civilian programs using Adobe Premiere, Avid and nonlinear editing programs 
Conducted over one-hundred video interviews with military and civilian personnel 
Produced, wrote and directed over thirty complete news programs, including 
stand-ups, lead-ins and lead-outs which were subsequently aired on the Scott 
Air Force base news channel. Topics of news programs included the Anthrax 
vaccine, tips for fighting base-wide terrorism, winter car care and fitness and exercise tips 
Cataloged, inventoried, captioned and managed over 2,000 military and civilian 
productions in a tape library

Education

Associate of Arts

Wake Technical Community College,

20092012

Video Production/Documentation

Defense Information School, Fort Meade, MD

20012001

Air Force Basic Training

Air Force Basic Training, Lackland AFB, TX

20002001

high school diploma in general studies

Garner High School, Garner, NC

19972000

Additional Information

Phillip Alston  
4308 Pearl Road  
Raleigh, NC 27610  
 
(910)494-2518 or (919)779-2636  
www.alstonboy4315@yahoo.com 
 
Objective: Seeking a position in a customer service, accounting, human resources, journalism, television/video production or administrative career field.  
 
HIGHLIGHTS OF QUALIFICATIONS  
 
I am a dedicated individual with experience in the areas of public relations, product shipping and receiving, sales, office administration, customer service and quality assurance.  
 
I am a great listener, problem solver and great at expressing empathy, compassion and understanding in all levels of customer service. 
 
I am business-minded, great with numbers and great salesperson with proven sales skills.  
 
I am computer literate: Microsoft Word, PowerPoint and Excel  
 
I am resourceful, works well in a team environment and individually to accomplish organizational goals.  
 
I possess well-developed written and interpersonal skills  
 
I am able to speak, write and understand Spanish- not fluently, but I have three years of Spanish training.  
 
EXPERIENCE 
 
November 2012- January 2013 US Postal Service, Casual Mailhandler, Raleigh NC 
 
Prepared work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, were in place. 
 
Sorted mail in proper bins based on zip codes and dates of deliver 
 
Removed sorted mail from bins or separations and placed into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sorting accuracy as needed. 
 
June 2012-October 2012 Xerox HR Solutions, Human Resources Benefits Service Center Representative, Cary, NC 
 
Answered and responded to incoming calls from employees and former Hospital Corporations of America-related employees with questions about their health and wellness benefits, payroll, health and life insurance inquiries 
 
Processed changes to health insurance, life insurance, dental, medical and beneficiary information. 
 
Handled resetting of passwords for the online employee benefits website. 
 
Handled confidential information with sensitivity and discretion in accordance with Data Privacy requirements. 
 
Feb 2009- May 2009 Remodeling Associate, Wal-Mart, Raleigh, NC, (Temporary Position) 
 
Helped build, carry and assemble shelves for store remodel. 
 
Relocated merchandise in food, clothing, garden and electronics section 
 
Sept 2008- Feb 2009 Customer Service Representative, Time Warner Cable, Morrisville, NC  
 
Interacted with hundreds of inbound customers monthly (via telephone) regarding cable, wireless internet and digital phone sales and disconnections  
 
Routinely managed and handled tens of thousands of dollars, as well as oversaw sensitive and confidential banking and financial information  
 
Assisted in the recruitment of hundreds of potential customers as well as the retention of existing customers  
 
Sold and marketed digital cable packages for all major cable channels including HBO, Starz, Cinemax and Showtime  
 
July 2008-Aug 2008, ACS, Sprint/Nextel Technical Support Representative Training, Cary NC  
 
Learned how to assist Nextel/Sprint customers with technical telephone, PDA and wireless device malfunctions, replacements and sales  
 
Learned how to answer billing related issues  
 
Learned how to sell PDAS and wireless devices  
 
Dec 2007- June 2008 Overnight People Greeter Wal-Mart, Fayetteville, NC  
 
Regularly greeted hundreds of incoming and outgoing Wal-Mart customers on a daily basis  
 
Managed, recovered and distributed dozens of shopping carts on a daily basis to numerous customers including those with physical disabilities  
 
Assisted management with loss prevention by alerting them to the presence of suspicious activities and individuals that may have been responsible for theft  
 
Assisted customers with returning items that they no longer wanted  
 
Advised customers of where to find various merchandise throughout the store on a daily basis  
 
Managed anti-theft scanning device located throughout the store to log and document theft and attempted theft  
 
July 2007-Dec 2007 Overnight Grocery Stocker Wal-Mart, Fayetteville, NC  
 
Managed and inventoried hundreds of different grocery items on a daily basis (i.e dairy, cereals, soups, paper goods, cleaning products, baby foods)  
 
Stocked dozens of items on shelves on a regular basis to ensure that thousands of customers had the various food items that Wal-Mart had available  
 
Assisted hundreds of customers with locating various food, cleaning and paper good products  
 
Neatly and safely organized hundreds of food, cleaning and paper good products to provide efficient and easy access by customers  
 
Mar 2005- July 2007 Customer Service Representative Cingular Wireless, Fayetteville, NC  
 
Interacted with over two-thousand inbound customers monthly (via telephone) regarding wireless phone invoices, telephone equipment malfunctions, fraud, sales and various other issues related to the sales and maintenance of cell phones  
 
Routinely managed and handled tens of thousands of dollars, as well as oversaw sensitive and confidential banking and financial information  
Sold thousands of dollars in wireless cell phones, accessories, personal digital devices, ring tones, games and graphics  
 
Assisted in the recruitment of hundreds of potential cell phone customers as well as the retention of established customers  
 
Feb 2004- Dec 2004 Administrative Assistant U.S Air Force, Scott Air Force  
Base, IL  
 
Assisted in the welcoming and processing of over two-hundred incoming and outgoing military personnel, playing a key role in the transferring of these members to other military installations worldwide and/or their separation from the military  
 
Provided invaluable assistance in the performance of numerous departmental procedures such as urinalysis testing, scheduling and coordinating meetings between the commanders, first sergeants and various subordinates  
 
Routinely created, managed and updated training records containing Air Force fitness records, disciplinary records, and various sensitive and confidential information regarding over four-hundred Air Force members  
 
Provided PowerPoint support for monthly departmental meetings  
 
Routinely provided photographic support for departmental meetings, award  
ceremonies and promotion ceremonies  
 
July 2001-Feb 2004 Video Production Technician U.S Air Force, Scott Air  
Force Base, IL 
 
Provided video support for over two-hundred military and civilian events,  
including a financial lecture given by financial guru Suze Orman, which  
subsequently aired on the Air Force Network  
 
Edited over one-hundred military and civilian programs using Adobe Premiere, Avid and nonlinear editing programs  
 
Conducted over one-hundred video interviews with military and civilian personnel  
 
Produced, wrote and directed over thirty complete news programs, including stand-ups, lead-ins and lead-outs which were subsequently aired on the Scott Air Force base news channel. Topics of news programs included the Anthrax vaccine, tips for fighting base-wide terrorism, winter car care and fitness and exercise tips  
 
Cataloged, inventoried, captioned and managed over 2,000 military and civilian  
productions in a tape library  
 
EDUCATION  
 
Wake Technical Community College, Associates of Science, (Aug 2009- May 2012)  
Associates of Arts degree 
65 credit hours completed 
 
U.S Air Force 15-week video  
production course, Defense  
Information School  
(DINFOS), (Jan 2001- July 2001)  
Fort George G. Meade,  
Baltimore, Maryland  
 
6-weeks Air Force Basic  
Training (Dec 2000-Jan 2001)  
Lackland Air Force Base, San  
Antonio, Texas  
 
Garner Senior High School  
Diploma, General Studies (June 2000)  
Garner Senior High School,  
Garner, North Carolina
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