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Your Name

Optician

Wheeling, IL

your.email@example.com
111-222-3333
www.your-website.com

Summary

Very driven and proactive customer service specialist seeking a challenging and interesting position within a proven company with a solid track record.

Work Experience

Optician

Wal-Mart Stores Inc, Streamwood, IL

2012Current

Individual leader in sales for my location for the past 6 months.
  • Ability to complete basic math functions (addition, subtraction, multiplication and division) necessary to verify cash register balances and process refunds and returns.
  • Sufficient manual dexterity to operate all registers, backroom computer and security equipment, package
  • Customers purchases, and restock shelves with new merchandise at an average rate of 75 to 100 units per hour.
  • Ability to grasp the interrelation of processes and functions in the Store and make business decisions based on sales and profitability goals.
  • Drive Sales, Conversion, UPT's, DPT's, and KPI's.
  • Model for Customer Service: Must consistently perform Customer service and selling techniques as an example to all Associates of meeting Customers' needs.
  • Schedule both new appointments and follow up exams based on customer needs.
  • Shipping and receiving of all optical needs.
  • Supervise staff of three when direct supervisor is on vacations and or holidays.
  • Promote Optical Physician.
  • Merchandising and product promotional guidelines met and exceeded.
  • Sales targets met and or exceeded daily without hindrance.

Sales Associate

Lids, Schaumburg, IL

2011 2012

Assist customers in finding merchandise, whether it be in store, online, or from another location.
  • Created custom embroidered hats for customers.
  • Received new shipment as well as running it to the floor.
  • Answered in coming customer relations.

Optician

Wal-Mart Stores Inc, Mount Vernon, IL

2011 2011

Individual leader in sales for my location for the past 6 months.
  • Trained to lead fellow associates in times of vacation, days off, emergencies, etc. in regards to my current supervisor.
  • Ability to complete basic math functions (addition, subtraction, multiplication and division) necessary to verify cash register balances and process refunds and returns.
  • Sufficient manual dexterity to operate all registers, backroom computer and security equipment, package
  • Customers purchases, and restock shelves with new merchandise at an average rate of 75 to 100 units per hour.
  • Ability to grasp the interrelation of processes and functions in the Store and make business decisions based on sales and profitability goals.
  • Drive Sales, Conversion, UPT's, DPT's, and KPI's.
  • Model for Customer Service: Must consistently perform Customer service and selling techniques as an example to all Associates of meeting Customers' needs.
  • Schedule both new appointments and follow up exams based on customer needs.
  • Shipping and receiving of all optical needs.
  • Supervise staff of three when direct supervisor is on vacations and or holidays.
  • Promote Optical Physician.
  • Merchandising and product promotional guidelines met and exceeded.
  • Sales targets met and or exceeded daily without hindrance.

Security Guard

Brooks Security, Centralia, IL

2011 2011

Responsible for providing security services for customers and club members.
  • Provide escort to the customer.
  • Control the situation of fight or accident and personnel.
  • Listen and resolve customer's complaints and problems.
  • Deploy and follow safety procedures.
  • Prepare reports on incident and accidents.

Kitchen Prep Manager

Lyons' Den Café, Sandoval, IL

2009 2011

Provided leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts.
  • Assisted in the management of specified areas of restaurant during scheduled shifts each day.
  • Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
  • Ensured that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
  • Conducted orientation, training and evaluation of crew members in all functional areas.
  • Ensured guest service in all areas meets applicable standards for quality, value and cleanliness.
  • Handled minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
  • Contributed in the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team.

Optical Associate

Wal-Mart Stores Inc, Mount Vernon, IL

2009 2009

Ability to complete basic math functions (addition, subtraction, multiplication and division) necessary to verify cash register balances and process refunds and returns.
  • Sufficient manual dexterity to operate all registers, backroom computer and security equipment, package
  • Customers purchases, and restock shelves with new merchandise at an average rate of 75 to 100 units per hour.
  • Ability to grasp the interrelation of processes and functions in the Store and make business decisions based on sales and profitability goals.
  • Drive Sales, Conversion, UPT's, DPT's, and KPI's.
  • Model for Customer Service: Must consistently perform Customer service and selling techniques as an example to all Associates of meeting Customers' needs.
  • Schedule both new appointments and follow up exams based on customer needs.
  • Shipping and receiving of all optical needs.
  • Supervise staff of three when direct supervisor is on vacations and or holidays.
  • Promote Optical Physician.
  • Merchandising and product promotional guidelines met and exceeded.
  • Sales targets met and or exceeded daily without hindrance.

Sales Associate

Wal-Mart Stores Inc, Centralia, IL

2007 2009

Customer service professional directly responsible for efficiently answering all phone calls and directing them to the right personnel.
  • Hourly cashier and soft lines associates with duties ranging from cash handling, new product merchandising, and heavy equipment licensing and operations.
  • Active safety team member.

Salvador "Sal" Alcantar
179 Arlene Ct. Apt. B
Wheeling, IL, 60090
Cell: 618-292-7651
Salcantar06@yahoo.com
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