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Your Name

Bill Collector

Jacksonville, FL

your.email@example.com
111-222-3333
www.your-website.com

Summary

  • To obtain a customer service position in which I may use my skills.

Work Experience

Bill Collector

Enhanced Recovery Corporation, Jacksonville, FL

Aug 2006Current

- Hit budget goal consistently. 
-Meeting and exceeding expected performance goals 
-Used knowledge of federal and state FDCPA laws at all times. 
-Excellent team player 
-Excellent monitor reviews 
- Awarded Chase VIP Performer 10 Times 
- Awarded Team MVP Award several Times 
-Also awarded Mr. Consistency awards 
-Highest Average Payment Size consistently 
-Collected several different products. Bankcard, Telcom, Mortgage, Payday Loans

Account Manager

Car Now Acceptance Company, Jacksonville, FL

Jan 2006Apr 2006

-Awarded 2 goal reached Awards 
-Successfully hit my goals on floor 
-Used customer service and collection skills to bring customers out of delinquency 
-Used field calls as a way to personalize the collection effort without repossessing vehicles 
-Used many different skip tracing avenues to find customers and vehicles 
-Successfully subtracted four percent of the delinquency without using charge off my first 2 weeks on the floor 
-Quoting pay offs and explaining the program to customers.

Bill Collector

Risk Management Alternatives, Jacksonville, FL

Feb 2005Jan 2006

- Hit budget goal consistently. 
-Meeting and exceeding expected performance goals 
-Used knowledge of federal and state FDCPA laws at all times. 
-Excellent team player 
-Excellent monitor reviews 
-Employee of the Month June 2005 
-Used several different skip tracing avenues to find consumers for right party contacts

Customer Service Representative

Cingular Wireless, Jacksonville, FL

Dec 2003Oct 2004

  • To provide excellent customer service
  • To aid customer with questions and concerns
  • To expertly retain customers using company policies
  • Taking customer payments
  • Accessing and updating accounts
  • Consistently exceeded CSR take goal
  • Awarded numerous customer commendations and Shining Stars from upper management.
  • Expertly handled all systems and internet to provide customers with accurate answers
U.S. Army

U.S. Army

Basic Training Soldier, Fort Benning, GA

Sep 2001Mar 2002

  • Basic Combat Training techniques.
  • Answering phones and taking messages.
  • Directing civilians and other personnel to various spots on post
  • Aiding and assisting personnel with their questions and concerns

Education

Robert E. Lee Senior High School,

2001

Associates in Diagnostic Medical Sonography

Florida Community College at Jacksonville, Jacksonville, FL

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