Kashghari Dental Clinic, Al Khobar
Jun 2006 – Sep 2011
* Dentist and medical director for the clinic
Customer Service Representative
El Borg Lab, Cairo
Jan 2004 – Jun 2006
* Interact with diverse customer base in person and telephonically. Provide detailed information on services and products to customers. Recommend service and product options to meet customer needs. Demonstrate products. Open new customer accounts. Complete and process contracts. Schedule and follow up on installations and service calls. Manage service, product and billing inquiries and complaints. Conduct customer satisfaction surveys. Generate business through follow up. Maintain records of all customer interactions and transactions. Produce weekly reports for management. Achieve performance objectives in all areas consistently
Feb 2002 – Jan 2004
* Present and sell company products and services to current and potential clients. Follow up on new leads and referrals resulting from field activity. Identify sales prospects and contact these and other accounts as assigned. Prepare presentations, proposals and sales contract. Develop and maintain sales materials and current product knowledge. Establish and maintain current client and potential client relationships. Manage account services through quality checks and other follow-up. Identify and resolve client concerns. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals. Coordinate company staff to accomplish the work required to close sales.
Sep 1994 – May 1996
* Greet customers and ascertain what each customer wants or needs. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Describe merchandise and explain use, operation, and care of merchandise to customers. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain records related to sales. Prepare sales slips or sales contracts. Place special orders or call other stores to find desired items. Exchange merchandise for customers and accept returns.