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Your Name

Computer Systems Analyst I

Norman, OK

your.email@example.com
111-222-3333
www.your-website.com

Summary

To acquire a position that will utilize my experience.

Work Experience

Computer Systems Analyst I

Harris Corporation, Norman, OK

2005Current

Carries out fact finding and analysis as assigned, usually of a single activity or a routine problem; applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing the detailed specifications required by computer programmers from information developed by the higher level analyst, may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents. When cost and deadline estimates are required, results receive closer review.
  • Job duties include working extensively with the helpdesk database providing analysis of logs to glean information from of the technical nature that can be used in the Remedy knowledge base to solve future logs on first contact when the site calls for assistance. Researching information handed down from Postal employees, writing solutions for the Knowledge Base, maintaining existing solutions, making sure the solutions are up to date, creating new entries into the database for helpdesk use, preparing helpdesk and trend data for bulk database submission using excel. Other duties include, maintaining the acronym responsibility web page, NTSN Project duties when needed, assisting the helpdesk in answering calls from Maintenance Field Offices.

Engineering Technician III

Harris Corporation, Norman, OK

2004 2005

My Duties in this position consist of providing technical phone support to Postal Maintenance Field Offices in a professional manner, maintaining of log information for postal machinery with computer programs and software, assigned daily duties with maintenance logs. The use of manuals for parts and wiring research. Also I have performed several bulletins through the MTSC, such as installing a muffler modification for the compressor on the DBCS machine and also doing software modifications on both the OCRCS and CSBCS machines. I maintained the software inventory and software web page for the MTSC Helpdesk; I have gained knowledge in the use of CD burners and disk copiers for the reproduction of software and firmware. Also I have gained knowledge with the Helpdesk knowledge base by inputting data for solutions, notes and hot news items on specific systems, attaching files and webpage's for Helpdesk use.

Engineering Technician III

Resource Consultants Inc, Norman, OK

1999 2004

My Duties in this position consist of providing technical phone support to Postal Maintenance Field Offices in a professional manner, maintaining of log information for postal machinery with computer programs and software, assigned daily duties with maintenance logs. The use of manuals for parts and wiring research. In addition, I have performed several bulletins through the MTSC, such as installing a muffler modification for the compressor on the DBCS machine and doing software modifications on both the OCRCS and CSBCS machines. I maintained the software inventory and software web page for the MTSC Helpdesk; I have gained knowledge in the use of CD burners and disk copiers for the reproduction of software and firmware. 
 
Professional experience

Electronics Technician

Sutherland Amusement, Norman, OK

1994 1999

My duties in this position consist of the handling of patrons in a business like manner. Maintenance of both coin operated video games, pinball machines and billiard tables, jukebox and other maintenance in the game room such as hard wiring of light fixtures. This includes extensive electrical, both AC and DC knowledge. This also requires that I make use of vendor diagrams, schematics, wire lists, both basic and detailed diagrams, the replacement of electronic printed circuit boards, computers, power supplies, proximity sensors, cables, control sticks, monitors, solenoids and buttons, in addition I was required to use forms of test equipment such as, analog and digital volt/ohm meters. I was also required to cross-reference parts with manufacturers, vendors and sales persons.
  • My Duties also included maintaining the front desk. This includes, answering the phone in a business like manner, following written and oral instruction, dealing with patrons on a daily basis, tracking cash flow, in and out, caring for food preparation equipment. Also training of new employees, delegation of authority, and checking on the progress of others.

Professional experience

Installer

Mobile Connections, Inc, Oklahoma City, OK

1994 1994

My duties for this position consisted of the installation, repair and replacement of automotive electronic parts and equipment. Build and design custom alarm, audio systems and mobile phones for cars. This includes extensive electrical knowledge. It also requires that I make use of wire lists, parts lists and schematics. Acquiring technical information from manufacturers, vendors, dealers and sales persons. Application and recording of technical information in various database formats. The use of analog and digital volt/ohm meters.
  • My duties also required that I follow written and oral instruction from supervisors and customers as well, decision making regarding the service of customer and company property, also dealing with the public in a business setting on a daily basis.

Education

Photography

University of Oklahoma, Norman, OK

1998

High School Diploma

Norman High School, Norman, OK

19851988

the University of Oklahoma I maintained,

Additional Information

Skills 
I have excellent grammar and a large vocabulary. I am able to write well and in concise terms. I have extensive experience in the use of electronic equipment, such as video systems, computers, test equipment, schematics, parts manuals and customer relations. I am able to use various software applications for keeping records and maintaining information. My speech and writing skills are well developed. I get along well with others and I am at ease in a business situation. 
 
My experience and knowledge combine and give me a well-balanced history in electronics, electronic technology and use of technical documentation, wire and parts lists. I learn quickly and can understand most software programs in a short period of time. Also my background in electronics will allow me, to master the operational and maintenance requirements of various equipment within a reasonable amount of time. 
 
Security clearance 
I have been approved, by the United States Postal Inspection Service, The Security Investigations Service Center for sensitive security clearance in the Postal Service.
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